TowneBank · 1 month ago
Guest Services Agent- Beach Properties of Hilton Head
Hilton Head Island, South Carolina, United States
Full-time
Onsite
Entry Level
2+ years expTowneBank is seeking a Guest Services Agent for Beach Properties of Hilton Head. The role involves handling inquiries, providing excellent customer service, and ensuring guest service standards are met during their stay.
Banking
Responsibilities
Handle telephone, email, internet and ‘in person’ inquiries efficiently and politely
Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
Remain calm, patient and polite if receiving customer feedback
Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
Liaise with all departments to ensure the best service is provided to our customers
Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
General administrative duties
Maintain positive working relationships with guests, vendors, other employees, etc
Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
Ensuring guest service standards are met during arrival, departure, and during any other contact with guests
Navigating and managing guest issues during their stay
Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
Qualification
Required
Handle telephone, email, internet and ‘in person' inquiries efficiently and politely
Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way
Remain calm, patient and polite if receiving customer feedback
Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
Liaise with all departments to ensure the best service is provided to our customers
Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
General administrative duties
Maintain positive working relationships with guests, vendors, other employees, etc
Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
Ensuring guest service standards are met during arrival, departure, and during any other contact with guests
Navigating and managing guest issues during their stay
Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
Upbeat and positive attitude
Professional, honest, reliable and trustworthy
Confident, self-motivated and demonstrate a passionate commitment to the business
Excellent communication skills, both verbal and written
Ability to work in a high pressurized environment
Highly organized
Strong ability to multi-task
Natural ability to sell products enthusiastically
Ability to work weekend rotations
Preferred
Minimum of (2) two years' experience in the vacation rental industry
Experience with Track and Breezeway (or similar programs)
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
Recent News
2026-01-13
2026-01-13
The Virginian-Pilot
2025-12-27
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