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Emprise Bank · 1 month ago

Account Recovery Advisor I (Hybrid Eligible)

Wichita, Kansas, United States

Full-time

Hybrid

Entry Level

1+ years exp

Emprise Bank is focused on empowering people to thrive and providing an extraordinary customer experience. The Account Recovery Advisor I is responsible for managing delinquent loan accounts, supporting the collections process, and ensuring effective communication and customer service.

BankingFinanceFinancial Services

No H1B

Responsibilities

Review prescribed data and identify delinquent loan accounts

Review borrower history to determine appropriate communication

Communicate via phone and mail with delinquent account holders

Maintain files on charged-off loans/deposit accounts in accordance with procedures

Follow internal processes in compliance with regulatory and security requirements

Follow procedures for the collection of delinquent accounts

Recommend and order liquidations, foreclosures, and repossessions as approved

Document standard operating procedures to ensure consistency in processes

Review current processes for efficiency and effectiveness on an ongoing basis

Collaborate across departments to seek process improvements

Update procedures as needed

Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving collections

Escalate issues as needed

Engage customers according to the benchmark service standards

Deliver clarity to customers by providing guidance related to the mortgage process

Resolve issues and escalate as needed

Develop effective relationships with customers, vendors and teammates

Projects a favorable image of the bank

Qualification

Collections experienceBanking experienceProficiency with applicationsContinuous improvement attitudeCustomer-focused mindsetProblem-solving skillsAttention to detailEffective communication