ATE - Technician Support Specialist jobs in United States
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ATE - Automotive Technology Experts · 2 weeks ago

ATE - Technician Support Specialist

Automotive Technology Experts (ATE) is focused on providing fast and accurate vehicle diagnostic scanning and calibration services. The Technician Support Specialist will diagnose and provide technical solutions to technicians, assist with service information documents, and manage technician tooling.

AutomotiveCustomer ServiceSecurityTechnical Support

Responsibilities

Monitor Teams Channels and/or ticketing queue for incoming assistance requests
Diagnose and provide technical solutions to technicians via telephone and supported equipment related to: calibrations, programming, diagnostics, troubleshooting OE Software, and any other ATE services
Assist Automotive Field Technicians with Service Information documents for repairs
Assist in ordering, organizing, and managing technician tooling, including installing OEM software, troubleshooting issues, and managing how others access the tools
Other duties as requested

Qualification

ADAS Calibration TechnicianOEM software knowledgeAutomotive diagnosticsTechnical problem-solvingCustomer service skillsTechnological skillsBilingual in SpanishCommunication skills

Required

High School diploma or GED
5+ years of automotive background servicing and diagnosing automotive systems
2+ years working as an ADAS Calibration Technician, with advanced knowledge in ADAS and electrical services, equipment/tooling, and procedures
Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc
Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies
Knowledgeable and skillful in OEM software; willingness to learn and stay updated on industry advancements is essential
Must be able to perform all services offered by ATE
Excellent customer service skills
Strong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team members
Strong problem-solving capabilities
Must be able to hear on a telephone at times with others speaking
Must be able to work/sit for longs periods of time

Preferred

Bilingual in Spanish a plus

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays

Company

ATE - Automotive Technology Experts

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Your partner in auto safety. Scanning, calibration, and support for collision repair centers.

Funding

Current Stage
Growth Stage

Leadership Team

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John Panagopoulos
Chief Operating Officer
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Company data provided by crunchbase