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ATE - Automotive Technology Experts · 2 weeks ago

ATE - Technician Support Specialist

Crestwood, IL

Full-time

Onsite

Senior Level

$25/hr - $40/hr

5+ years exp

Automotive Technology Experts (ATE) is focused on providing fast and accurate vehicle diagnostic scanning and calibration services. The Technician Support Specialist will diagnose and provide technical solutions to technicians, assist with service information documents, and manage technician tooling.

AutomotiveCustomer ServiceSecurityTechnical Support

Responsibilities

Monitor Teams Channels and/or ticketing queue for incoming assistance requests

Diagnose and provide technical solutions to technicians via telephone and supported equipment related to: calibrations, programming, diagnostics, troubleshooting OE Software, and any other ATE services

Assist Automotive Field Technicians with Service Information documents for repairs

Assist in ordering, organizing, and managing technician tooling, including installing OEM software, troubleshooting issues, and managing how others access the tools

Other duties as requested

Qualification

ADAS Calibration TechnicianOEM software knowledgeAutomotive diagnosticsTechnical problem-solvingCustomer service skillsTechnological skillsBilingual in SpanishCommunication skills

Required

High School diploma or GED

5+ years of automotive background servicing and diagnosing automotive systems

2+ years working as an ADAS Calibration Technician, with advanced knowledge in ADAS and electrical services, equipment/tooling, and procedures

Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc

Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies

Knowledgeable and skillful in OEM software; willingness to learn and stay updated on industry advancements is essential

Must be able to perform all services offered by ATE

Excellent customer service skills

Strong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team members

Strong problem-solving capabilities

Must be able to hear on a telephone at times with others speaking

Must be able to work/sit for longs periods of time