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MainSpring, Inc. · 2 days ago

Deployment Support Engineer

Frederick, MD

Full-time

Onsite

Entry Level

$45K/yr - $50K/yr

1+ years exp

MainSpring, Inc. is an IT strategy and consulting firm that supports a wide range of clients. The Deployment Support Engineer plans and supports new system installations and provides support for users requiring assistance with their devices.

Communications InfrastructureConsultingSoftware

Growth Opportunities

Responsibilities

Travel to client sites in the DC-MD-VA metro area to deploy new workstations or software installations for a variety of clients

Serve as a consultant providing baseline machine training to end users

Plan and manage a variety of projects to ensure that they are completed timely and accurately

Serve as an escalation point for onsite and emergency support requests

Qualification

Microsoft Windows supportDesktop hardware configurationMicrosoft Office applicationsOffice 365 administrationCustomer service skillsPrior MSP experienceTechnical certificationsConnectWise Manage experienceConnectWise Automate experienceCommunication skills

Required

Minimum 1 year of hands-on experience implementing and supporting Microsoft Windows client operating systems

Working knowledge of Microsoft Office applications

Basic experience with Office 365 administration and support

Hands-on experience configuring desktop and laptop hardware (installing RAM, replacing batteries, etc)

Excellent communication and customer service skills

Must have reliable transportation and clean driving record

Preferred

Prior MSP experience a plus

Microsoft and other technical certifications are a plus

Experience with ConnectWise Manage and ConnectWise Automate a plus

Benefits

Medical, Dental and Vision coverage for employee and family

401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!

Group Term Life and Accidental Death and Dismemberment coverage (company provided)

Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)

Health Reimbursement Account (HRA) w/ medical coverage

7 Paid Holidays + 1 Floating Holiday

Paid Time Off (PTO)

Bonus plans

Tuition Reimbursement Program

Employee Assistance Program

Employee Referral Program

Dynamic Recognition and Rewards

Work with Industry-Leading Talent

Promotion and Advancement Tracks