Donohoe Hospitality Services · 1 month ago
Area Director of BT Sales
Hanover, Maryland, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $95K/yr
2+ years expDonohoe Hospitality Services is redefining hospitality through elevated service and thoughtful design. They are seeking a highly motivated and detail-oriented Area Manager of BT Sales to support sales operations and drive strategic success across three hotels by securing new accounts and maintaining relationships with existing clients.
Hospitality
Responsibilities
Excellent time management to equally share multi-property representation for three suburban properties, combine trips and synchronize sales activities effectively and efficiently
Achieve tactics outlined and agreed upon by the Area Director of Revenue, drive brand awareness, and meticulously identify target accounts, partnerships and affiliations
Solicits and secures new and existing negotiated accounts to meet/exceed revenue goals through telephone solicitation, outside calls, site inspections, and written
Reworks and maintains old account files and solicits new
Responds to all correspondence from assigned areas and traces dates for reworking and follow up
Conducts site inspections and entertains potential clients as appropriate
Participates in sales presentations, trade shows, property site inspections and customer meetings
Completes a weekly sales activity report identifying account activity and productivity on a weekly basis
Maintains ongoing contact with key travel managers, agencies and elite consortia partners
Maintains a positive working relationship with all departments that interact with business travel clients
Utilize Delphi to maintain an account management information database that incorporates all communication with the client and the property
Assists in facilitating resolutions on major challenges between individual travelers, travel managers, travel agents and properties to ensure positive relationship with each entity
Prepares and implements a quarterly action plan that details all activities of the
Provides month-end commentary about account production as requested by the Area Director of Revenue
Participates in revenue optimization meetings, quarterly sales meetings and management meetings as deemed necessary by the Area Director of Revenue
Utilizes all existing Southern Management resources for the prospecting of new corporate or leisure business
Develops detailed proposals, contracts and correspondence and tailors them to the specific programs and their negotiated terms while maintaining profitability goals of the hotels
Maximizes total negotiated and consortia revenues by developing ideas that encourage upselling, creative planning, and emphasize service offerings
Stays abreast of industry trends and makes recommendations of changes which would affect operations
Maintains an up to date working knowledge of all property amenities as well as any special events
Interacts with property staff in a professional manner, assisting other departments with necessary information
Communicates in English effectively verbally and in writing
Demonstrates the qualities of a team player and interacts with all guests and fellow associates in a positive and friendly manner
Qualification
Required
Excellent time management to equally share multi-property representation for three suburban properties, combine trips and synchronize sales activities effectively and efficiently
Achieve tactics outlined and agreed upon by the Area Director of Revenue, drive brand awareness, and meticulously identify target accounts, partnerships and affiliations
Solicits and secures new and existing negotiated accounts to meet/exceed revenue goals through telephone solicitation, outside calls, site inspections, and written communication
Reworks and maintains old account files and solicits new
Responds to all correspondence from assigned areas and traces dates for reworking and follow up
Conducts site inspections and entertains potential clients as appropriate
Participates in sales presentations, trade shows, property site inspections and customer meetings
Completes a weekly sales activity report identifying account activity and productivity on a weekly basis
Maintains ongoing contact with key travel managers, agencies and elite consortia partners
Maintains a positive working relationship with all departments that interact with business travel clients
Utilize Delphi to maintain an account management information database that incorporates all communication with the client and the property
Assists in facilitating resolutions on major challenges between individual travelers, travel managers, travel agents and properties to ensure positive relationship with each entity
Prepares and implements a quarterly action plan that details all activities
Provides month-end commentary about account production as requested by the Area Director of Revenue
Participates in revenue optimization meetings, quarterly sales meetings and management meetings as deemed necessary by the Area Director of Revenue
Utilizes all existing Southern Management resources for the prospecting of new corporate or leisure business
Develops detailed proposals, contracts and correspondence and tailors them to the specific programs and their negotiated terms while maintaining profitability goals of the hotels
Maximizes total negotiated and consortia revenues by developing ideas that encourage upselling, creative planning, and emphasize service offerings
Stays abreast of industry trends and makes recommendations of changes which would affect operations
Maintains an up to date working knowledge of all property amenities as well as any special events
Interacts with property staff in a professional manner, assisting other departments with necessary information
Communicates in English effectively verbally and in writing
Demonstrates the qualities of a team player and interacts with all guests and fellow associates in a positive and friendly manner
Excellent communication skills
Ability to work with all levels of staff and extensive client management experience
Attention to customer service
Strong organizational and time management skills
Strong understanding of Sales and Marketing processes
Operates effectively in stressful situations
Ability to multi-task and perform a variety of duties without loss of efficiency or composure
Ability to adapt to changing guest needs and business requirements
Technical knowledge and competency in necessary systems and software: Outlook, Word, Excel, Opera, Maestro, ChoiceAdvantage, ProfitSword, etc
2-3 years prior business travel sales experience
Demonstrated ability to secure, track and grow local negotiated accounts
Experience in working with independent hotels and multiple PMS systems
Experience in partnering with brand national sales teams
Preferred
Understanding of hospitality operating systems – Delphi preferred
Benefits
Health, dental, and vision insurance
Leaves of absence
Retirement plans
Paid time off
Hotel room discounts
Daily pay access
Company
Donohoe Hospitality Services
Donohoe Hospitality is an industry-leading hotel management company with a portfolio of full service and premium select service hotels operating under the Marriott, Hilton, Hyatt, Intercontinental Hotels Group and Choice brands.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase