Responsive · 2 months ago
Customer Community Specialist
US - Dallas Office
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expResponsive, formerly RFPIO, is a leader in Strategic Response Management SaaS solutions. The Customer Community Specialist will be responsible for building and maintaining a vibrant customer community, driving engagement, and collaborating cross-functionally to enhance customer success.
Artificial Intelligence (AI)Cloud ManagementCRMKnowledge ManagementMachine LearningSaaSSales AutomationSoftware
Responsibilities
Own all day-to-day operations of the Responsive Community platform (Higher Logic Vanilla), including content planning, event scheduling, category structure, roles, badges, permissions, and admin settings
Moderate and engage in community discussions to promote participation, maintain a positive tone, and ensure high-quality conversation
Collaborate with CSM SMEs, Digital Program Managers, and other stakeholders to amplify and curate the most helpful content, events, and discussions
Coordinate with Marketing and Academy teams to ensure community content aligns with product launches, lifecycle campaigns, certifications, and educational initiatives
Develop and execute strategies to increase membership, participation, and engagement across customer segments
Create newsletters, polls, badges, member spotlights, giveaways, and campaigns to strengthen user participation and loyalty
Analyze and report on community metrics and member trends; use insights to improve content strategy, engagement planning, and platform structure
Partner with Product, Professional Services, and Support to identify high-impact areas for content creation that help reduce ticket volume, improve onboarding, and encourage adoption
Maintain moderation workflows to ensure quick response to questions, re-routing posts as needed to Support, CSMs, or the broader community
Lead customer feedback loops and share key themes back to the Product and CS teams to influence roadmap and success programming
Collaborate closely with the Digital CS Program Manager to support full-lifecycle engagement and incorporate Community into our digital programs
Partner with CSM SMEs and Customer Marketing to drive customer storytelling and thought leadership through community contributions
Identify opportunities for content or campaign crossover between the community and broader GTM-org strategy
Qualification
Required
2-5 years of experience in community management, customer marketing, digital customer success, or similar role in a B2B SaaS environment
Experience with Higher Logic Vanilla or comparable community platform (administration, analytics, engagement strategy)
Track record of building and managing online communities, driving participation, and delivering member value
Familiarity working cross-functionally with CS, Marketing, Product, and Education teams
Experience visually and verbally demonstrating performance metrics, complex ideas, workflows, and reporting
Experience working remotely with international teams, demonstrating effective collaboration across time zones and cultures
Preferred
Experience working with RFXs or with Proposal Management Teams is a plus
Benefits
401k with company matching
Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
4 week sabbatical after 5 years of service
Mental Wellness Program (EAP) to support your well-being and self-care
Team events, such as happy hours, off-sites, and team building events
Best-in-class health benefits, company paid for employee and company contribution for family coverage
Company
Responsive
Responsive (formerly RFPIO) is the leader in response management software, transforming how organizations share and exchange information.
501-1000 employees
H1B Sponsorship
Responsive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (21)
2022 (14)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$26.5MKey Investors
K1 Investment ManagementBend Venture Conference
2018-07-24Series A· $25M
2016-10-01Seed· $1.5M
Leadership Team
Ganesh Shankar
Chief Executive Officer (CEO) and Co-Founder
AJ Sunder
CPO | CIO | Co-Founder Responsive (formerly RFPIO)
Recent News
Destination CRM
2025-04-10
2025-03-13
Company data provided by crunchbase