NorthWinds® Technology Solutions, LLC · 2 months ago
Vice President, IT Service & Security
Stevens Point, Wisconsin, United States
Full-time
Hybrid
Director/ExecutiveNorthWinds Technology Solutions, LLC is a technology organization specializing in the dental insurance industry. They are seeking a Vice President of IT Service and Security to provide leadership and strategic oversight for the company's IT infrastructure, security, and service management operations.
DentalInfrastructureOffice Administration
Responsibilities
Provide leadership and management to the IT Service and Security organization to achieve the mission, vision, and strategies of NorthWinds, including oversight and accountability for the following functional areas: Security/Compliance/Risk Management, Infrastructure, IT Service Management, System Reliability and Cloud Operations
Provide executive level oversight and set the “tone at the top” for the organization’s information/cyber security and risk management programs: protect information assets, ensure the security of critical business partners and vendors, keep current with security and risk strategies and plans, and identify security actions and other enterprise risk mitigation actions that need to be taken based on environment
Track key industry trends such as regulatory and competitive challenges and develop plans and recommendations to mitigate and manage these emerging risks
Responsible for maximizing the benefits the organization realizes over time through thoughtful and efficient utilization of advanced technology offerings by keeping technology assets relevant and resilient to meet rapidly increasing customer expectations. Required to periodically benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT and Cloud infrastructure
Monitor technical debt and advance appropriate initiatives through prioritization forums to maintain a healthy balance
Responsible for implementing a robust set of processes leveraged across the organization for managing Service Requests, Incidents, Problems, Changes, and Release Management activities along with Service Desk, Computer Operations, and Batch Management activities. This includes the creation and maintenance of a standard service catalog within the IT request system with relevant Service Level Agreements, etc
Work with business and technology stakeholders to gain consensus on a prioritized set of measurable business outcomes that the department shall deliver and support. Establish and manage key performance indicators and service level agreements across IT Security, Infrastructure, and Cloud Operations teams as part of a continuous improvement program to meet the organization's needs
Participate on the Executive Team to develop and implement the operational infrastructure of systems, processes, and personnel needed to deliver on divisional responsibilities and accommodate NorthWinds’ growth objectives
Accountable for people management across division (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning)
Qualification
Required
Provide leadership and management to the IT Service and Security organization to achieve the mission, vision, and strategies of NorthWinds, including oversight and accountability for the following functional areas: Security/Compliance/Risk Management, Infrastructure, IT Service Management, System Reliability and Cloud Operations
Provide executive level oversight and set the 'tone at the top' for the organization's information/cyber security and risk management programs: protect information assets, ensure the security of critical business partners and vendors, keep current with security and risk strategies and plans, and identify security actions and other enterprise risk mitigation actions that need to be taken based on environment
Track key industry trends such as regulatory and competitive challenges and develop plans and recommendations to mitigate and manage these emerging risks
Responsible for maximizing the benefits the organization realizes over time through thoughtful and efficient utilization of advanced technology offerings by keeping technology assets relevant and resilient to meet rapidly increasing customer expectations
Monitor technical debt and advance appropriate initiatives through prioritization forums to maintain a healthy balance
Responsible for implementing a robust set of processes leveraged across the organization for managing Service Requests, Incidents, Problems, Changes, and Release Management activities along with Service Desk, Computer Operations, and Batch Management activities
Work with business and technology stakeholders to gain consensus on a prioritized set of measurable business outcomes that the department shall deliver and support
Establish and manage key performance indicators and service level agreements across IT Security, Infrastructure, and Cloud Operations teams as part of a continuous improvement program to meet the organization's needs
Participate on the Executive Team to develop and implement the operational infrastructure of systems, processes, and personnel needed to deliver on divisional responsibilities and accommodate NorthWinds' growth objectives
Accountable for people management across division (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning)
Preferred
Exceptional business acumen with an ability to align technology initiatives with client business priorities
Deep understanding of client business to fully leverage technology capabilities
Technical expertise and understanding, strategic foresight, and proven experience leading high performing technology teams and organizations
Benefits
Health, vision, dental and life insurance
Short- and Long-term disability insurance paid entirely by NorthWinds
Health Savings, Flexible Spending and Dependent Care Accounts
Short Term Incentive compensation/bonus opportunity
401(k) with 100% Employer match for the first 6% of income contributed (pre-tax or Roth)
Profit sharing with discretionary contribution based on successful prior year results of NorthWinds (pre-tax)
Rich PTO allotment that includes accrued time, floating holidays, company holidays and time off for volunteering/community work
Company
NorthWinds® Technology Solutions, LLC
NorthWinds® Technology Solutions, LLC, is an insurance technology company built by dental insurance experts.
Founded in 2019
201-500 employees
H1B Sponsorship
NorthWinds® Technology Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (6)
Funding
Current Stage
Growth StageLeadership Team
Ben Shuda, SHRM-SCP, CIR
Human Resources Business Partner Manager
Company data provided by crunchbase