Call Center Customer Care - Loan Origination (Home Equity and Mortgage Loans) - Cleveland or Strongsville Location jobs in United States
cer-icon
Apply on Employer Site
company-logo

Third Federal ยท 1 month ago

Call Center Customer Care - Loan Origination (Home Equity and Mortgage Loans) - Cleveland or Strongsville Location

positionStrongsville, Ohio, United States
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $26/hr
date1+ years exp

Third Federal is a leading lender of conventional home mortgages, and they are seeking a reliable, experienced loan professional to join their Customer Care Loan Origination Call Center team. This role involves communicating with prospective customers seeking residential mortgage or equity products and developing successful lead conversion strategies.

BankingCreditFinanceFinancial ServicesLending
check
Work & Life Balance

Responsibilities

Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
Regularly contact lead prospects and develop successful lead conversion strategies
Meet with your direct manager monthly to discuss performance and development

Qualification

Financial loan applicationsCustomer service skillsCall center experienceBilingual fluencyProactive demeanorLearn quicklyVerbal communicationWritten communication

Required

Minimum of 1-year recent experience taking financial loan applications
Comfortable working with customers exclusively via phone and email
Strong ability to understand the callers' needs and explain financial information
Outstanding customer service skills
Excellent verbal and written communication skills, including professional grammar
Positive, proactive, and friendly demeanor
Ability to learn new programs/technology quickly
High School diploma or equivalent

Preferred

Call Center experience preferred
Bilingual fluency is a plus

Benefits

Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program

Company

Third Federal

twittertwittertwitter
company-logo
Love. Trust. Respect. And a commitment to excellence.
dateFounded in 1938
location
Cleveland, Ohio, USA
people-size1001-5000 employees
web-link
https://www.thirdfederal.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2007-04-23IPO

Leadership Team

A
Andrew Rubino
Chief Operating Officer
linkedin
leader-logo
Marc Stefanski
President

Recent News

MarketScreener
TFS Financial Reports Record $91 Million in Earnings for Fiscal Year 2025
2025-10-31
Morningstar.com
TFS Financial Corporation Declares Dividend and Announces Leadership Changes
2025-08-29
GlobeNewswire News Room
First Financial Corporation Declares Quarterly Dividend
2025-03-20
Company data provided by crunchbase