SafeStreets · 1 month ago
Team Captain
United States
Full-time
Remote
Mid Level
$18K/yr - $24K/yrSafeStreets is seeking an experienced Team Captain to join their Field Ops Team. The role involves managing performance, morale, and training of EHPs while collaborating with leadership to enhance operational metrics and support systems.
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Responsibilities
Team Captain will work as an assistant to the BPL in aiding the necessary metrics, operational pieces and communication among EHPs
Team Captains are ultimately responsible in driving an increase in performance related metrics month-by-month by acting as a support role to the BPL and to their assigned EHP’s within their region
Team Captain will deliver district performance numbers on a weekly basis to EHP’s and discuss action items with the Lead Captain to increase performance production from EHP in areas assigned by BPL to focus on
Assist in fielding service related phone calls to help EHP’s with troubleshooting
Team captain will assist BPL in any inventory issues taking place within the district and individual EHPs. Aiding in efficiency of BPL in operations
Team Captain will work very closely with BPL and Lead Captain on performance metrics needing adoption and increase in production:
Enhancements: Increasing all channels by driving EHPs to using the tools to create the results, process culture in tabletops, communication in threads and building relationships within your region
Financing Usage: Training in getting the YES and running financing applications. Using reports delivered by BPL to break down finance usage within assigned team and communicating 1 on 1 with EHPs on increasing finance usage
Referrals/Self Gens: Utilizing the necessary tools such as GTR, Co-Pilot and any avenue we can to generate new business through existing customer base, social media, clover leafing, etc. Engaging 1 on 1 with EHPs with assistance of Lead captain and BPL to change mindset and hold EHPs accountable
ETPF Usage: The root of our enhancement and table top presentation. Making sure our team is presenting the full menu and peeling back as our core model. Understanding the expectation that comes with ETPF and the importance of the tool being used on every install
PNC/GIC/Upgrades: Conversions of our google install channel. Conduct live training on converting the accounts and using reporting to track which EHPs to target
Qualification
Required
Ability to communicate effectively and to be an influential role model
Can adapt to changes within the Company with a positive attitude
Must meet minimum required performance metrics: $800 Overall PEA
Average of 1 installed referral in last 120 days
Consistent communication in Teams chat
Great relationship with BPL
Ability to multitask, create clear and attainable goals, and to create and follow through with the daily actions that lead to achieving these goals
Be Accountable: When failing, be able to acknowledge failure, find reasons for the failure, create the action plans to reverse the failure and to regain the desired performance being seeked
Preferred
Will be Pro-U Trainer certified(preferred but not required to be currently)
Benefits
Competitive commission structure tied directly to assigned Region’s performance
Dynamic, collaborative, and remote work environment
Opportunity for professional leadership growth and development
The opportunity to help others change their lives
Company
SafeStreets
SafeStreetsUSA is one of ADT’s oldest, largest and most respected Authorized Dealers.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jared Chappell
CEO/ Owner
Kevin Gaylord
Chief Executive Officer
Recent News
2025-11-11
2025-08-16
GlobeNewswire News Room
2024-02-16
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