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University of Maryland Faculty Physicians · 1 month ago

FPI Corporate Associate Director Practice Operations- On-site

Bel Air, Maryland, United States

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

University of Maryland Faculty Physicians is seeking a Corporate Associate Director for Practice Operations. This role involves providing strategic and administrative support to enhance operational efficiency and patient experience, overseeing daily operations, and ensuring compliance with healthcare regulations.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Provides leaders with analytical insight to advance FPI’s strategic and operational priorities

Partners across disciplines to translate strategy into actionable initiatives that improve access, efficiency, and patient experience

Partners with the Senior Director to advance enterprise-wide initiatives, including scheduling standardization, access optimization, and operational workflow alignment

Leads key strategic initiatives that advance FPI’s ambulatory expansion, development of community-based health sites, and patient experience priorities

Collaborates with analytics, finance, and IT to develop dashboards and reports that inform data-driven operational decisions

Prepares strategic presentations, business analyses, and recommendations for executive and board-level review

Identifies and recommends topics for policy and procedure development to support operational consistency and compliance across FPI practices

Ensures efficient, high-quality practice operations that support staff, providers, and patients

Leads improvement efforts, maintains compliance, and fosters a culture of accountability and service excellence

Oversees daily operations at the Upper Chesapeake practice, ensuring alignment with FPI policies, quality standards, and performance goals

Drives improvement across key metrics including access, productivity, expense management, and patient experience

Partners with providers and clinical leaders to optimize patient flow, resource utilization, and care delivery

Ensures compliance with FPI, UMMS, and regulatory requirements (HIPAA, CMS, safety, infection control)

Leads service recovery and patient communication strategies to promote satisfaction and trust

Recruits, develops, and evaluates staff; ensures clear expectations, ongoing feedback, and competency validation

Implements operational goals, policies, and continuous improvement initiatives consistent with departmental and organizational priorities

Fosters a culture of accountability, teamwork, fiscal responsibility, and innovation

Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to ensure compliance with all FPI rules and regulations

Qualification

Ambulatory practice operationsHealthcare administrationOperational workflow improvementBudget managementData analysisEffective communicationTeam leadershipProblem-solvingRelationship building

Required

Bachelor's degree in Business, Healthcare Administration, or related field required

Minimum 5+ years progressive experience in ambulatory practice operations, practice management, or healthcare administration

Strong background in analyzing performance metrics, managing budgets, and improving operational workflows

Knowledge of ongoing, hospital, practice management and health care trends, health care legislation, and regulatory standards

Knowledge of organizational fiduciary, budgetary, and financial methods and practices

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources

Knowledge of contracts

Ability to make operational and management decisions in response to changing conditions and in emergencies

Ability to communicate effectively both verbally and in writing

Ability to delegate, direct, counsel and evaluate employee work and performance

Ability to establish and maintain effective working relationships with all levels of personnel within FPI, School of Medicine and University of Maryland Medical System

Ability to present financial/budgetary information to numerous audiences

Ability to develop operational and information systems related to department management

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment