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TRG · 2 months ago

Sales Support Coordinator

Westlake, Ohio, United States

Full-time

Onsite

Entry Level

2+ years exp

TruWest Holdings is a private holding company focusing on enterprise technology. The Sales Support Coordinator is responsible for assisting the sales team with administrative tasks, managing customer accounts, and ensuring smooth order processes.

Information TechnologyMobile DevicesPaymentsPoint of SaleProfessional ServicesWireless

Responsibilities

Assists the sales team with the following day-to-day support functions:

Processing purchase orders

Emails Customers about Repair Orders or Purchase Orders that need attention

Oversee RMA requests

Provides tracking information and order related details upon request

Assists with pulling and quoting TRG contract renewals

Works with sales to manage to PR, DR, and PC creations and renewals

Assists with demo returns, tracking, and follow up

Provide proactive contract renewal support for larger / complex accounts

Works with sales to create and manage to special pricing requests and renewals (DRs, PCs, PRs, )

Works with Procurement Specialists to ensure smooth order process

Acts as POC to customers when assigned team member(s) are out of the office and provides the following support functions:

Quote creation

Obtains and processes purchase orders

Order status follow up and tracking

Performs proactive management of team’s SFDC

Regularly reviews neglected account reports for each assigned sales team member

Ensuring close dates are valid

Understands all aspects of SFDC and provides trainings to the sales team on an as-needed basis

Provides customer training and support for ServiceHub

Works directly with vendors and distributors as needed

Continuing education around products offered by each vendor including attending learning sessions with

May need to travel as required for meetings and/or

May be involved in the planning, organization, and implementation of special events, specific projects, or program

Employee may be asked to complete related duties other than those indicated above as assigned by their

Qualification

SalesForce (SFDC)MS Office SuiteAdministrative support experienceBilingual (Spanish & English)Clerical skillsComputer skillsCommunication skillsAttention to detail