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Cendyn · 3 days ago

Account Manager

United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cendyn is a company focused on client success in the hospitality industry, and they are seeking an Account Manager to drive client retention and satisfaction. The role involves managing client relationships, implementing engagement strategies, and ensuring successful outcomes throughout the client lifecycle.

AdvertisingCMSCRMDigital MarketingHospitalityInformation TechnologySoftware

Responsibilities

Manage a portfolio of accounts, fostering long-term business relationships with clients to support their success and engagement

Serve as the primary contact for clients, guiding them from onboarding through renewal and beyond

Oversee the delivery of contracted scope of work for assigned accounts, where appropriate

Implement proactive client engagement strategies to drive product adoption, training, renewals, and revenue growth

Develop and maintain Account Plans for each client to ensure proactive management and alignment with company goals

Demonstrate thought leadership by combining clients’ business objectives with hospitality strategy to deliver impactful, forward-thinking marketing solutions

Track and monitor client KPIs such as platform usage, settings, and sentiment to maintain relationship health

Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development

Act as an escalation point to ensure timely and proactive resolution of issues

Identify at-risk renewals and implement tailored remediation plans

Serve as a client advocate, collaborating with Sales, Product Management, Services, Support teams

Maintain accurate account data, log tasks and activities, and track opportunities in the CRM system, SalesForce

Communicate key account information to internal stakeholders

Lead client webinars and other educational sessions to support ongoing product adoption and proficiency

Provide clients with updates and guidance on new features and product enhancements

Promote satisfaction and loyalty by understanding business needs and consulting to achieve their objectives

Qualification

Client Relationship ManagementAccount ManagementSalesForceChange ManagementAnalytical SkillsMicrosoft SuiteClient EducationOrganizational SkillsCommunication Skills

Required

Applicants must reside in the Las Vegas, NV metropolitan area to move forward in the process

2-3 years of experience in Client Success or Account Management within a global SaaS or enterprise software environment, with a preference for experience handling large, strategic clients

Proven ability to establish and nurture relationships with stakeholders at all organizational levels, including influential individuals, managers, and business development teams

Demonstrated expertise in change management and driving business optimization initiatives

Excellent organizational skills, strong attention to detail

Excellent written and verbal communication skills

Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans

Bachelor's degree-Field of Study: Business Administration, Hospitality or general Bachelor's degree and 2-3 years of experience, or a commensurate combination of education and experience

Willing to travel based on client and business needs