ibml · 4 months ago
Field Service Technician - Washington DC
Washington, District of Columbia, United States
Full-time
Onsite
New Grad, Entry Levelibml is a company that specializes in imaging solutions, and they are seeking a Field Service Technician to maintain and support their ImageTrac scanners. The role involves providing technical support, ensuring customer satisfaction, and managing company assets while adhering to response times and quality standards.
Information Technology
Responsibilities
Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
Provides effective, timely and competent technical support assistance to customers
Arrives at customer sites within the contracted response times
Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
Strives to ensure the highest level of customer satisfaction is maintained at all times
Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
Properly follows the call flow for all incident activity
Ensures that RMA parts are returned in a timely manner and according to current procedures
Properly tests all work performed to make sure it meets the quality expected of IBML
Meets all scheduled deadlines
Be available for dispatches during and after normal business hours as dictated by current contracts
Analyze customer operational processes for possible opportunities for IBML software sales or services
Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
You may be required to submit to criminal/background checks for governmental customer services
Qualification
Required
Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
Provides effective, timely and competent technical support assistance to customers
Arrives at customer sites within the contracted response times
Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
Strives to ensure the highest level of customer satisfaction is maintained at all times
Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
Properly follows the call flow for all incident activity
Ensures that RMA parts are returned in a timely manner and according to current procedures
Properly tests all work performed to make sure it meets the quality expected of IBML
Meets all scheduled deadlines
Be available for dispatches during and after normal business hours as dictated by current contracts
Analyze customer operational processes for possible opportunities for IBML software sales or services
Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
You may be required to submit to criminal/background checks for governmental customer services
Preferred
Associates level degree in electronics and/or mechanical engineering or equivalent work experience
Company
ibml
Data drives your business decisions, but it's locked away in your documents.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2007-07-05Acquired
Leadership Team
Peter Rudak
Chief Technology Officer
G. Russell Smith
CFO
Recent News
EIN Presswire
2025-05-10
2025-05-06
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