Presidio · 1 month ago
Specialist, Cisco Services and Renewals -REMOTE
United States
Full-time
Remote
Mid Level
3+ years expPresidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Cisco Specialist, Services and Subscription Management, is responsible for driving revenue growth in Cisco service contract renewals and supporting federal customers throughout the lifecycle of agreements.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Proactively manage customer Cisco renewals and timeline for assigned account base
Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base
Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc
Triage all Cisco services related questions and issues both internally and externally
Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption
Accurately forecast renewals pipeline in conjunction with Account Executives
Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access
Prepare and process orders utilizing internal tools
Track orders to completion, escalate as required, and ensure accurate booking
Prepare and deliver Quarterly Business Reviews to clients as required
Qualification
Required
Proficient in Microsoft Excel and MS applications
Strong written and verbal communication skills
Ability to work independently and in a cross functional team environment
Strong knowledge of Cisco services, contracts, and Enterprise Agreements
Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
Knowledge of service lifecycle management and subscription models
Preferred
3+ years' experience in a support agreement renewal role
Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements)
Experience supporting federal government programs, contracts, or stakeholders preferred
Direct customer-facing experience (presentations, QBRs, consultative selling)
Ability to provide revenue growth through renewals and upsells
Contract and order management experience (tracking, reconciliation, processing)
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-15
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