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AAA Western and Central New York · 3 weeks ago

Roadside Vehicle Technician

East Syracuse, New York, United States

Full-time

Onsite

Entry Level

$20.10/hr - $20.10/hr

1+ years exp

AAA Western and Central New York is dedicated to providing a satisfying experience for its members and is seeking a Roadside Vehicle Technician. This role involves ensuring safety, providing exceptional member service, and compliance with operational standards while assisting members with automotive solutions.

Consumer Services

Responsibilities

Exhibit EMS safety priority (Employee Safety First, Member Safety, Service Safety) while driving and providing on scene procedural excellence in adherence to all related technical processes, safety training, and SOG requirements

Meet established and communicated standards for failed and overall conversions. Remain up to date on all Club Assist and internal training and sales techniques

Provide exceptional Member experience through safe and industry leading auto repair and light recovery solutions. Meet established and communicated standards for overall Member satisfaction, driver satisfaction, and service-related damages

Meet established and communicated expectations pertaining to core operational responsibilities including but not limited to: Full system testing, productivity, Fleet focus items, etc.. Provide basic automotive solutions to members. Participate in recurrent training to remain the undisputed leader in roadside assistance (ULRA)

Meet established and communicated standards outlined in the associate handbook and Fleet SOG, including but not limited to: Core Values, Code of Conduct, Ready to work, meal period, vehicle security, etc.. Remain current with new and/or updated Club/Fleet policies and protocols

Promote other club products and services such as Approved Auto Repair, Insurance, Travel, and Credit Card Programs. Meet established and communicated expectations related to wiper sales

Qualification

Automotive tools knowledgeElectronic navigationService vehicle operationProfessionalism

Required

Valid NYS driver's license with at least 1-year licensed driving experience

Ability to pass a non-DOT physical

Must meet requirements for annual physical and background check

Basic knowledge of automotive tools of the trade

Ability to use electronic navigation and/or map to locate members in a safe manner

Ability to operate service vehicles; contends with heavy traffic, hazardous road conditions, accidents, etc

Must be able to work outside with all types of inclement weather

Exhibit a high degree of professionalism at all times (e.g., wearing a uniform, presenting a neat appearance to customers, maintaining a clean vehicle, demonstrate a positive demeanor)

Remain productive while at work and seek other duties when call volume permits

Utilize reference material relating to towing and service of vehicles, i.e. AAA Towing & Service Manual and AAA Lockout Manual

Ability to work a variety of shifts to cover a 24/7 operation and work mandatory overtime as business needs dictate

Must be able to sit or stand for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist

Must be able to lift, carry, push, pull a maximum over 75 pounds

Must be able to differentiate between colors

Must be able to wear standard personal protective equipment such as safety glasses, hearing protection and steel toed shoes

Ability to perform frequent strenuous physical activities including extensive standing, walking, and bending