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Alpine Bank · 1 month ago

Customer Consultant I PT 20

Grand Junction, Colorado, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $23/hr

Alpine Bank is seeking a Customer Consultant I to respond to customer inquiries via telephone in a part-time capacity. The role involves assisting customers with account-related requests, online banking inquiries, and performing general maintenance of customer accounts.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Regular and reliable attendance is required as an essential function of this position

Answers the phones for the bank location

Assists customers with routine account-related requests such as: funds transfers, stop payments, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties

Assists customers with general Online and Mobile Banking related requests such as: help with enrolling, utilizing Bill Pay, accessing eStatements, making deposits and utilizing the features

Performs general maintenance of customer accounts such as address changes and check orders

Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary

Performs customer requested research, including printing statements and check copies

Performs other duties as assigned

Qualification

Customer serviceBanking compliance regulationsTime managementVerbal communicationWritten communicationInternet softwareHigh School DiplomaConfidentiality