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North Coast Co-op · 1 week ago

PT Meat Clerk - BU

Arcata, California, United States

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19.88/hr

North Coast Co-op is a retail establishment seeking a part-time Meat Clerk to provide exceptional customer service and maintain department operations. The role involves assisting customers, stocking shelves, and ensuring compliance with food safety regulations.

E-CommerceGroceryOrganic FoodRetailWine And Spirits

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers

Greet and engage customers in your department and throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards

Assist customers at the service counter, fulfilling orders to their specifications; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials; engage customers by providing product suggestions and cooking recommendations

Assist customers in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience

Maintain a calm and friendly demeanor with all customers and co-workers in all situations

Investigate and respond to customer questions and requests promptly; escalate to supervisor as needed

Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high-quality product; hang ‘out of stock’ signs whenever a product is empty on the shelf

Assist customers with their purchases, weighing, wrapping, and packaging products to customers specification

Overwrap, package, and price product for sale

Alert supervisor to close dated/unsatisfactory product, recording as spoilage following established procedures

Maintain department appearance and cleanliness including cleaning cases, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean cases, shelves, displays and coolers

Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, washing dishes, sanitizing all equipment including grinder, bandsaw, countertops, cutting surfaces; organize and properly store/rotate inventory

Perform and comply with internal and regulatory requirements regarding food safety, such as temp logs

Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures

Learn to place orders from suppliers; place orders as assigned by supervisor

As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks

Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department

Perform all tasks, according to department procedure, accurately, efficiently, and free of errors

Organize time efficiently, prioritize, maintain focus, and stay productive

Achieve established goals and expected results for the department

Assist in keeping the store clean, orderly, and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks, and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking

Become familiar with the products we carry throughout all departments and where they are located throughout the store

Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently

Regularly check mailbox and/or email for important company communications and review posted memos

Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested

Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned

Maintain a safe work environment according to all department procedures – Safety Manual, federal and state regulations

Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics

Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

Qualification

Customer service skillsFood safety knowledgeCommunication skillsTime managementOrganizational skillsSustainability awarenessEquipment operationTeamworkAttention to detailFlexibilityProblem-solvingConfidentiality

Required

Outstanding customer service skills, actively looks for ways to help customers

Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener

Strong attention to detail, time management, and organizational skills

Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment

Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines

Works well independently but able to work closely and cooperatively with others when needed

Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives

Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner

Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed

Accept feedback openly without defensiveness

Accept direction willingly and follow through with delegated tasks

Willingly accept and adapt to change

Knowledge of the natural foods industry

Maintain positive relationships with outside professionals and vendors

Maintain confidentiality

Ability to operate all equipment necessary to perform the job

Stand and walk for extended periods of time

Bend and stoop to grasp objects and climb ladders

Bend and twist neck and waist, reach above and below shoulders and squat

Bend and lift loads, not to exceed 75 pounds

Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Fast paced meat department and retail floor environment. At times may work with or near moving mechanical parts (i.e., saws, grinders, and other meat processing machinery, baler, dock equipment), in high precarious places (i.e., ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to computers, paging, telephones, human voices, sound system and machinery

Reliable dependable performance and punctuality, anything less places a hardship on other employees and store operations, therefore, regular and prompt attendance is essential to this position