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Intero Real Estate Services · 1 month ago

IT Service Desk Tech

Eden Prairie, Minnesota, United States

Full-time

Hybrid

New Grad, Entry Level

$28.37/hr - $33.65/hr

0+ years exp

Intero Real Estate Services is seeking an IT Service Desk Tech to provide first level technical support for computer and communication systems. The role involves troubleshooting, problem analysis, and fulfilling service requests for sales agents and staff, as well as assisting with technical documentation and training.

Building MaterialE-CommerceReal EstateRetail

Responsibilities

Provides a high level of customer service to all agents and employees who reach out for assistance

Provide support and troubleshooting on company and real estate agent-owned IT devices

Answer, prioritize, address and track service desk calls in a timely manner

Respond to and analyze problems through discussions with users

Log incidents and services requests and maintain relevant records:

Identify and classify the incident types and service interruptions

Records incidents by cataloging them and escalating as needed

Shadow end-users with onsite and remote administration tools to determine and resolve hardware, software, and other technical issues

Provide hardware maintenance, repair and software upgrades and installation

Response to common requests for service by providing information to enable fulfilment

Act systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to service level agreements and security requirements

Develop technical documentation for internal procedures

Document and modify system requirements for end users

Design, test, and modify technical documentation and procedures for end users and determine system functionality requirements

Plan and execute special project work relating to information technology products and tools

Assist end user community with software/program training

Provide formal hands-on computer training to end users as needed

Perform any additional responsibilities as requested or assigned

Qualification

Technical supportCustomer serviceDesktop applicationsAnalytical skillsMulti-taskingResourcefulEffective communicationProblem solving

Required

Associate's degree in information systems, computer science or related field; or equivalent work experience and knowledge

0-5 years related technical or help desk experience

Proficient technical knowledge of desktop applications, including all MS Office applications, and basic knowledge of networks, operating systems, and communication equipment

Excellent customer service skills

Effective oral and written communication

Effective analytical, research, and problem solving skills

Ability to prioritize and handle multiple tasks and projects concurrently

Able to work independently; resourceful and action-oriented

Ability to work flexible schedule to include evenings, weekends and holidays