TowneBank · 1 month ago
Relationship Specialist
Richmond, Virginia, United States
Full-time
Onsite
Mid Level
3+ years expTowneBank is a financial institution seeking a Relationship Specialist to manage consumer and commercial loan processes while providing excellent service to members. The role involves processing loans, assisting with member services, and ensuring compliance with federal regulations.
Banking
Responsibilities
Process and close consumer and commercial loans in a prompt, accurate and efficient manner
Provide excellent service to our members and bankers
Input the loan request in loan summary and current system platform(s)
Prepare Debt Summary (if applicable)
Coordinate the collection of applicable business tax returns, business financial statements, personal financial statements, personal tax returns, credit reports, and credit monitoring required financials
Prepare request for Credit Analysis and forward package to Loan Administration
Communicate with Credit Analysis relating to any additional information required
Assist with compiling approval package for submission to approving/reviewing entity (i.e. Regional President, Executive Committee, Credit Review, Small Business Lending, etc.)
Input all consumer/commercial loans
Meet with members as requested for loan closings at the Bank
Review signed documents to assure the package is complete with proper signatures obtained
Package loan documents and required supporting documentations for transmittal to Loan Services, including applicable general ledger tickets and check copies
Following up and clearing all outstanding exceptions
Preparing loan payoff quotes upon request from members
Accepting loan payoff checks and preparing appropriate transaction tickets
Monitoring maturing loans/credit lines and coordinating the appropriate renewal
Monitoring weekly past due loan payments and update comments weekly for Officer
Monitoring maturing Letters of Credit and coordinating appropriate renewal process; collecting applicable fee
Meeting with Officers weekly to input and manage loan pipeline
Correcting any collateral exceptions on loans
Serving as the contact person for any member service assistance with assigned Officers’ portfolios
Processing requests for transfers of funds and other needs as they arise
Safeguarding member information and communications
Following up and clearing all outstanding deposit exceptions
Pulling reports for Officers as needed
Meeting with officers weekly to manage business development
Processing transfer requests
Processing wire transfers and stop payments
Decision overdrafts daily
Opening accounts for members
Assisting members with account research as needed
Coordinating the needs of members with appropriate departments and following up to ensure satisfaction of service
Assisting members with ordering checks, ATM/Debit cards and online banking enrollment
Assisting Officers with sales calls as requested
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Other duties as assigned
Qualification
Required
Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards
Has the ability to work independently and as a team to make intelligent decisions using sound judgement
Demonstrates computer proficiency in Microsoft Office
Has strong verbal and written communication skills
Is supportive of team goals and initiatives
Ability to listen well and resolve member issues in a positive manner
Can multi-task on a daily basis and can learn new processes effectively
Is able to learn new product information and promote benefits to members
Preferred
Has 3 to 5 years of experience in banking
Previous experience in the following programs: LaserPro, Insight, BakerHill
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
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