The Austin Stone Counseling Center ยท 2 weeks ago
IT Services Analyst
Austin, Texas, United States
Full-time
Onsite
Mid Level
3+ years expThe Austin Stone Community Church is seeking an IT Services Analyst to ensure that church staff and lay leaders effectively utilize the information technology services provided. This role involves resolving issues, providing training, and managing IT service incidents while collaborating with ministry leaders to optimize system configurations.
Mental Health Care
Responsibilities
Own, manage, and support assigned applications and software systems, including Rock RMS, in line with Technology Team standards and practices
Own IT service incidents and requests and manage them to resolution using the IT service management tool, following defined SLAs and escalation paths
Serve as a front-line subject matter expert for Rock RMS and other assigned ministry systems, providing configuration-level support and user coaching
Identify and diagnose issues and problems with supported IT services (hardware, software, and applications) and work within the Technology Team to resolve IT service problems
Support staff and lay leaders in maintaining data integrity within assigned systems by providing clear standards, practical tools, and regular reports that surface data quality issues and drive shared accountability for remediation
Partner with ministry leaders to understand ministry processes and translate them into sustainable system configuration and workflows
Collaborate with the Software Developer on larger system enhancements and integrations by clarifying requirements, assisting with testing, and supporting rollout and user adoption
Support end users with incident resolution, training, and communication
Participate in the on-call rotation to support IT services
Identify knowledge gaps for end-users, and develop and execute training plans
Attend all required events and activities for The Austin Stone and Ministry Operations Department, including staff meetings, prayer meetings, special events, retreats, and staff development days
Qualification
Required
High School Diploma or equivalent, Bachelor's degree in computer science, information technology or equivalent, preferred
3 years of experience working in an end-user desktop support role, computer operations role, or equivalent experience
Preferred
Knowledge of ITSM/ITIL practices preferred
Company
The Austin Stone Counseling Center
We provide Gospel-centered professional counseling for individuals, couples, marriages, & families in Central Texas and internationally online.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase