Emprise Bank · 1 month ago
Digital Expert - Contact Center
Wichita, Kansas, United States
Full-time
Onsite
New Grad, Entry LevelEmprise Bank is focused on advancing communities through exceptional customer service and products. They are seeking a Digital Expert to join their Customer Experience team, responsible for providing customer service, digital support, and promoting products within the Contact Center.
BankingFinanceFinancial Services
No H1B
Responsibilities
Engage customers in an experience that is relevant across all touchpoints and communication methods
Present enterprising digital resolutions to customer inquiries using all relative channels and technology
Partner and develop effective relationships with customers partners and teammates
Display courtesy and sensitivity while managing difficult or emotional customer situations and escalate as needed
Professionally provide one call resolution by assisting customers and potential customers
Display advanced knowledge of digital products and services including explaining product features and benefits
Respond to customer requests including routine to complex digital inquiries, including maintenance of and support for digital products and services
Mitigate customer and bank risk when making decisions by using available resources and follow up with appropriate parties
Monitor all digital support communication channels to meet customer experience expectations
Demonstrate a commitment to the Emprise sales philosophy
Promote products and services across all channel deliveries to meet performance goals
Leverage referrals and partnerships across the bank to fulfill identified financial opportunities
Participate in ongoing education and training of products, services, and digital capabilities
Report and communicate sales performance frequently
Other duties as assigned within the scope and responsibility of the job
Qualification
Required
High School Diploma or GED
Customer service experience required
Proficiency with large server based applications and typical desktop software
Preferred
Bank experience preferred
Sales experience preferred
Benefits
Competitive salary
Professional growth
A rewarding and challenging environment
Opportunities to be involved in our communities
A culture of integrity, passion, and success
Shift differential pay for bilingual candidates
Company
Emprise Bank
Emprise Bank is a commercial bank that provides financial services.
Founded in 1910
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad McDaniel
Senior Vice President - Chief Credit Officer
Shelby Chapman
SVP - Emprise Embedded Partner Delivery Leader
Recent News
Business Journals
2024-04-29
2024-04-14
2024-04-12
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