Connection ยท 1 day ago
NOC Engineer, Remote
United States
Full-time
Remote
Senior Level
$48/hr - $57/hrConnection Services has a fantastic opportunity for a Senior NOC Engineer, working remotely. This role involves incident response, troubleshooting, network planning, and procedures development, while also mentoring lower skilled NOC Agents.
ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment
Understanding the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution
Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides
Providing advanced technical recommendations across firewalls, servers, cloud platforms, and networking technologies
Demonstrating continuous improvement and identifying opportunities to enhance operational efficiencies
Participating in strategy planning discussions with technical, business, and client partners
Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc., to ensure timely resolution of customer outages and issues
Monitoring incident request systems and taking ownership of L3+ requests in accordance with SOPs
Working effectively in a collaborative and innovative team-oriented environment
Providing technical support for all shifts
Developing and maintaining standard operating procedures across Lifecycle and Managed Services
Documenting troubleshooting steps, resolutions, recommendations, and next steps in systems such as ServiceNow
Familiarity working within ticketing systems as part of a larger technical team
Clearly communicating and executing all firewall, server, cloud, and networking engineering tasks
Conducting network audits and delivering actionable findings
Providing solutions for unfamiliar technologies, applications, and environments with a strong ability to learn quickly
Creating and performing network testing (regression, functionality, and performance)
Expert understanding of networking principles (IP addressing, subnets, routing, and switching)
Expert-level OS troubleshooting in Windows environments
Strong knowledge of Microsoft client/server environments including Azure AD, Azure compute, Azure networking, and hybrid identity
Expert understanding of Active Directory, DNS, DHCP, and Group Policy
Strong knowledge of antivirus, backups, and virtualization with VMware vSphere/ESXi, vCenter, and Hyper-V
Familiarity with VMware Cloud (VMC), Azure VMware Solution (AVS), and cloud-based DR/backup solutions
Expert understanding of desktop and server operating systems (Windows & Linux)
Fundamental knowledge of Microsoft Endpoint Manager/Intune and cloud-based patching methodologies
Qualification
Required
Excellent verbal and written communication skills
Advanced Microsoft Office skills, including creating presentations, documents with complex formatting, and advanced Excel spreadsheets including macros
Advanced computer knowledge and strong data-entry accuracy
Strong knowledge of network troubleshooting including IP/TCP connectivity issues, VPN technologies, and remote-user support
Strong understanding of Azure cloud infrastructure, Azure networking, Azure VMs, Azure Backup, Azure Monitor, and Azure security fundamentals
Expert-level knowledge of antivirus, backups, and VMware/Hyper-V virtualization, including vSphere, vCenter, vSAN concepts, and migrations
Ability to troubleshoot and resolve email issues, specifically MS Outlook and cloud-based Exchange/Office 365
Support commonly used software, hardware, web applications, and back-office equipment including printers and network appliances
Familiarity with ITIL/SLA principles
Expert knowledge of multiple ticketing systems, including ServiceNow, AutoTask, and Zoho
Expert knowledge of networking principles (IP addressing, subnets, routing, switching)
Expert-level knowledge of OS troubleshooting in Windows environments
Advanced knowledge of desktop and server operating systems, including Linux
Expert knowledge of major firewall platforms such as FortiGate, SonicWall, Sophos, and Meraki
Strong experience with monitoring tools including ManageEngine, Nagios, and SolarWinds
Preferred
Experience with cloud-integrated architectures, hybrid-cloud operations, VMware Cloud on AWS, Azure VMware Solution (AVS), and cloud disaster recovery platforms is highly preferred
Benefits
3 weeks paid PTO
Tuition reimbursement
401k excellent benefits
Company
Connection
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Connection has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (19)
2023 (7)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-03-06IPO
Leadership Team
Timothy McGrath
President & CEO
Recent News
2025-02-06
2025-02-06
Seeking Alpha
2025-02-06
Company data provided by crunchbase