South Shore Health · 1 day ago
Practice Coordinator
Weymouth, MA
Full-time
Onsite
Entry Level
$20.05/hr - $26.98/hr
2+ years expSouth Shore Health is a healthcare provider seeking a Practice Coordinator to support administrative duties for their Medical Oncology Cancer Center. The role involves scheduling appointments, managing patient interactions, and providing general administrative support to the practice and its providers.
Health CareHome Health CareHospitalNon Profit
Responsibilities
Answer telephone; triage calls as necessary
Transition telephones to and from answering service; retrieves messages from the answering service and triages appropriately
Handles incoming requests for medical records and mails/faxes information as appropriate; works appropriately with Health Information Management (HIM) on medical requests and changes to personal patient information (i.e. patient name change)
Facilitates prescription refills for patients, as needed
Recognize emergencies and appropriately responds using standard operating procedures and critical thinking skills
Supports patient flow by appropriately directing patients and family members and managing the waiting areas
Provides customer service to colleagues and other staff members on the use of specific systems as well as on-site and Longwood-based processes
Monitors the lobby and waiting areas for neatness and cleanliness and ensures that appropriate assistance is given to the patients and family members
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc
Greet patients; verbally verify name, date of birth, telephone number, and MRN; provide and witness signing of consent form (if necessary); arrives patient in Epic; assigns patient badge in RTLS; provides patient wristband and RTLS badge. Updates patient information in Epic appropriately
Confirm patient's demographics (address/phone numbers, etc.) and insurance information
Refer patients to financial counselor as appropriate
May navigate new patients and educate them about all available services
If insurance has changed, copy card and perform insurance eligibility check
Review patient 'alerts' in Epic and reconciles ie: patient contact information, Medicare Survey, psychosocial distress screening, etc
Schedule follow up appointments for exam and infusion services; coordinates ancillary appointments (lab, imaging, radiation oncology, etc.) using Epic, ARIA and other systems
Under the direction of the operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients
Obtain same day insurance authorizations and referrals
Responsible for complex scheduling activities associated with patients arriving from main campus, other centers or other outside entities and coordinating appointments with other specialists, dieticians, social work, 2nd opinions, etc
May provide basic information regarding the need for insurance referral(s)
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
Performs independent patient and outside provider call triaging and assists in directing patient flow
Refer patients to financial counselor as needed at DFCI
Manages In-Basket messages, takes ownership and responds appropriately to all messages
Manages referral workqueues in Epic
Attends weeks team meetings with clinical teams
Obtains detailed clinical information face-to-face, by telephone or electronically
Handles incoming requests for records and mails/faxes information as appropriate; Faxes notifications to HIS as necessary (patient name changes, etc.)
Serves as a liaison between patient/family/provider
Resolves issues directly or ensures appropriate management of call by others
May be required to perform other duties as required by the Operations team
Ensures all patient appointments have been checked out
Reconcile the infusion DAR to ensure all patients that arrived in clinic have been set up for future appointments
Checks that all next day appointments have labs scheduled if required and that necessary lab orders are linked
Assists in the review of office supply levels to ensure adequate supplies at front desk. Receives shipments to the unit and places supplies and stock items in proper storage area
Qualification
Required
Associate's degree and/or 2 years equivalent experience
2 years of experience in customer service
Knowledge of managed care policies and medical terminology
Understand and utilize DFCI systems as well as the local Hospital's systems i.e. Epic
Requires basic knowledge of insurance plans which constantly change; knowledge of insurances that Host hospital are participants; and high-risk insurances
Ability to multi-task and function as an integral member of the team
Excellent verbal and written communication skills
Excellent computer, customer service and problem-solving skills
Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
Preferred
Experience in healthcare
Company
South Shore Health
South Shore Health System is a not-for-profit charitable health system offering primary & specialty care, hospital care & community care.
5001-10000 employees
H1B Sponsorship
South Shore Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Allen L. Smith
President/CEO
Recent News
2025-12-02
2025-11-26
2025-09-12
Company data provided by crunchbase