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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · 10 hours ago

URBN Technology Manager, ERP Operations

Philadelphia, PA

Full-time

Onsite

Senior Level

7+ years exp

URBN is a company encompassing Urban Outfitters, Anthropologie Group, Free People & Nuuly, and they are seeking an experienced Technology Manager for ERP Operations. This role is crucial for ensuring the stability and performance of the ERP system, managing system integrity, and serving as a liaison between business users and technical teams.

ApparelFashionLifestyleWeb Design

H1B Sponsor Likely

Responsibilities

Ensure the ERP system is consistently available, performs optimally, and meets all operational service level agreements (SLAs), especially during peak retail periods

Lead the process for triaging, resolving, and performing root cause analysis (RCA) on critical production issues impacting inventory accuracy, order fulfillment, and financial postings

Own the operational health and stability of the critical interfaces between the ERP system and major platforms, most importantly the Warehouse Management System (WMS). This includes proactively monitoring data flow integrity, addressing latency, and resolving integration failures that directly impact accurate inventory positioning and order fulfillment

Act as the voice of the business, translating operational needs and pain points into clear requirements for the IT support and development teams

Define, track, and report on key system performance metrics and operational efficiency KPIs

Manage and execute system maintenance, patches, and version upgrades, which frequently occur during scheduled non-business hours (nights and weekends) to minimize disruption to retail operations. Provide immediate, high priority technical support and escalation management for critical production incidents that impact business processes

Qualification

ERP system managementInventory managementSupply chain processesWMS integrationProduct managementCross-functional communicationLeadership skills

Required

7+ years of experience in product management, product ownership or related roles, ideally associated with Retail Planning & Allocation Systems

Extensive experience managing the operational lifecycle of a major ERP system (e.g., Island Pacific, SAP, Oracle, Microsoft Dynamics) preferably in a high-volume retail environment

Deep functional knowledge of inventory management and supply chain processes within an ERP, including cycle counting, physical inventory, and inventory valuation

Demonstrated expertise in managing mission-critical integrations, specifically between an ERP and a WMS, and a clear understanding of how integration stability impacts inventory integrity and warehouse throughput

Strong leadership and cross-functional communication skills, with the ability to bridge the gap between technical teams, distribution center managers, and business leaders

Benefits

Medical

Dental

Vision

PTO

Generous employee discounts

Retirement savings

Much more

Company

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

URBN Urban Outfitters, Inc.

Founded in 1970

Philadelphia, Pennsylvania, USA

10001+ employees

http://urbn.com

H1B Sponsorship

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (14)

2023 (22)

2022 (19)

2021 (20)

2020 (13)