Card Services Specialist jobs in United States
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Alpine Bank · 1 month ago

Card Services Specialist

Alpine Bank is a financial institution seeking a Card Services Specialist to work within their Card Services team. The role involves handling debit and credit card services, assisting customers with inquiries, and performing back-office maintenance tasks.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Provides data entry for Card Services
Works one on one with customers over the phone to resolve issues, answer questions, and ensures satisfaction with services and products
Issues debit and credit cards based on customer needs and Alpine Bank’s debit and credit card policy parameters
Routinely performs back-office maintenance on both debit and credit cards
Processes payments for both consumer and business credit card customers over the phone
Answers questions for locations or other departments regarding card services products and procedures
Regular and reliable on-site attendance is required as an essential function of this job
Performs other duties as assigned

Qualification

Customer service experienceBanking regulations knowledgeDetail orientedOrganizational skillsTime managementCommunication skillsSelf-starterWork independentlyFast-paced environment adaptability

Required

Detail oriented with exceptional organizational skills
Knowledge of and comfortable using internet browsers and other computer programs
Is a self-starter, works well under pressure, and meets deadlines
Ability to write business letters and other information clearly and informatively; edits work for spelling and grammar
Ability to communicate information in a clear and concise manner both in writing and verbally
Ability to work in a fast-paced environment with a desire for professional growth
Ability to work independently with a minimum of supervision
Ability to make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships
An understanding of the application of banking regulations
Strong planning, time management and follow up skills, to ensure bank's needs are met by end of day
Detail-oriented with the ability to work on multiple tasks in a fast-paced environment
High School Diploma or General Education Degree (GED) required

Preferred

Customer service experience is preferred

Company

Alpine Bank

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Alpine Bank is a bank providing banking, wealth management, and mortgage services.

Funding

Current Stage
Public Company
Total Funding
$125M
2025-11-24Post Ipo Debt· $75M
2020-06-11Debt Financing· $50M
2019-06-28IPO

Leadership Team

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Jennifer Hawley
Vice President and Trust Officer
Company data provided by crunchbase