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Mercy Housing · 1 month ago

Vice President, Resident Services & Operations

Denver, Colorado, United States

Full-time

Hybrid

Director/Executive

$135K/yr - $150K/yr

10+ years exp

Mercy Housing is the largest nonprofit affordable housing provider in the nation, focused on redefining affordable housing and creating thriving communities. The VP of Resident Services & Operations will coordinate efforts across the Mountain Plains region, oversee financial matters, and lead teams to implement resident programs and services.

Health CareHospitalityNon ProfitService Industry

Responsibilities

Oversee the development of three-year and annual plans and budgets (operating and capital) for the region; including real estate development, property management, resident initiatives, and resource development

Monitor actual budget performance and develop monthly and quarterly forecasts

Responsible for all financial reporting, annual budgeting process, regional contracts and grants. Align cost control efficiencies with Mercy Housing Strategic Plan

Oversee implementation of core program/service components

Develop new programs that are congruent with existing models, evidence-based results oriented, and geared for national implementation

Provide programmatic leadership to support new business areas

Use program data reported through services databases as a tool for program supervision and improvement

Provides leadership and oversight to regional and site teams in the formation and implementation of resident programs and services as outlined in the Mercy program model

Manage local training resources and efforts. Partner with national Resident Service training staff on national training efforts

Lead and maintain the search and development of networks and partnerships with relevant service providers, community and religious organizations, and business and educational institutions

Represent the organization at industry meetings, conferences, and public meetings

Oversee the facilitation of effective working relationships between Real Estate Development, Resident Services, Asset Management, and Property Management staff

Support the regional governance body (Board of Directors), provide regular meeting reports and staff applicable committees

Special projects as assigned

Qualification

BudgetingFinancial reportingProgram managementSocial services experienceGovernment contract managementData collectionAnalysisMicrosoft Office proficiencyListening skillsVerbal communicationWritten communication