Arrowhead Credit Union ยท 1 month ago
Entry Level - Associate Member Relationship Specialist (Teller 1- Bullhead City, AZ) Part-Time
Bullhead City, Arizona, United States
Full-time, Part-time
Onsite
New Grad, Entry Level
$22.32/hr - $32.12/hrArrowhead Credit Union is seeking warm and caring individuals to join their team as Associate Member Relationship Specialists. This role focuses on providing exceptional member service in branch locations while assisting with financial memberships and loan requests.
Financial Services
Responsibilities
Personally, provides exceptional member service; uses Service Standards in every work-related interaction
Actively participates in meeting the goals of the department and the Credit Union
Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously
Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc
Assists with member research and problem resolution
Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines
Works within given limits and authority; proactively seeks supervisory assistance as needed
Promotes credit union products and services and actively refers members to credit union partners as appropriate
Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization
Is courageous and willing to make decisions that result in positive member outcomes
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development
Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives
Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships
Suggests and participates in credit union community service opportunities and events
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility
Regular and predictable attendance and punctuality
Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union
Qualification
Required
Warm, caring, friendly, and passionate about providing excellent service
Excited about giving back to the community
Looking for an entry-level position that promises career development
Ability to provide exceptional face-to-face member service
Ability to actively participate in meeting the goals of the department and the Credit Union
Ability to provide excellent service using a positive and professional tone
Ability to assist members with routine transactions and service requests
Ability to accurately complete member service requests with attention to data accuracy
Ability to work within given limits and authority and seek supervisory assistance as needed
Ability to promote credit union products and services
Ability to conceptualize and proactively solve problems
Willingness to make decisions that result in positive member outcomes
Attitude, aptitude, and ability to learn quickly and efficiently
Ability to successfully complete all learning events and academies on schedule
Ability to actively participate in organizational projects and promotions
Ability to maintain a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Asset Controls (OFAC)
Regular and predictable attendance and punctuality
Benefits
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
Paid sick leave (and increases with tenure!)
Company-provided life insurance at twice your annual salary
Financial Education Programs
DoorDash DashPass
Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health
Care.com subscription
Teladoc
Career development opportunities
Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
Company
Arrowhead Credit Union
This Credit Union is federally-insured by the National Credit Union Administration.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Martinez
Executive Vice President/Chief Operating Officer
Recent News
Company data provided by crunchbase