Long-Lewis Automotive Group · 1 week ago
Service Writer/Advisor
Ooltewah, Tennessee, United States
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $52K/yrLong-Lewis Automotive Group is one of the nation's largest volume powersport, lawn equipment, and marine dealers, looking to expand their staff to enhance customer service. The Service Writer/Advisor will be responsible for greeting customers, consulting on repairs, providing service information, and maintaining customer relationships to ensure satisfaction and repeat business.
Automotive
Responsibilities
Greeting customers and listing all vehicle concerns and information
Consulting with mechanics regarding necessary repairs and possible alternatives to repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed
Overseeing the service department’s workflow and schedule
Calling customers to advise them about service changes or vehicle pick-up times
Maintaining positive customer relationships to ensure repeat business
Ensuring all details on services rendered and costs are related to customers and processing their payments
With service technicians about parts ordering and ensuring parts are available when needed
Submitting and receiving approval from factory and extended warranty for repairs needed
Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store
Qualification
Required
Greeting customers and listing all vehicle concerns and information
Consulting with mechanics regarding necessary repairs and possible alternatives to repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed
Overseeing the service department's workflow and schedule
Calling customers to advise them about service changes or vehicle pick-up times
Maintaining positive customer relationships to ensure repeat business
Ensuring all details on services rendered and costs are related to customers and processing their payments
with service technicians about parts ordering and ensuring parts are available when needed
Submitting and receiving approval from factory and extended warranty for repairs needed
Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store
Strong organization skills a must
Excellent communication skills a must
Stable work history
Good driving record required
Drug Free
Urgency and Accountability
Positive Attitude
Strong Work Ethic
Excellent Customer Service skills
Ability to work Independently
Preferred
SERVICE ADVISOR EXPERIENCE PREFERRED
Prior dealership experience preferred
Benefits
2 weeks vacation pro-rated based on hire date the first year
Paid sick days pro-rated based on hire date the first year
BCBS Health Insurance - portion company paid
Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
Company paid life, AD&D and Long Term Disability
Company
Long-Lewis Automotive Group
LONG-LEWIS™ is proud to be Alabama’s Oldest, Largest and Most Trusted Automotive Retailer! We Do Business Your Way.™ LONG-LEWIS™ has a very rich history of customer and employee satisfaction that focuses on creating a work environment that promotes employee longevity, and one that strives for complete customer satisfaction.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase