Starkey México · 1 month ago
Customer Service Advisor-Start Hearing
Eden Prairie, Minnesota, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrStarkey México is a leading company in advanced hearing solutions, dedicated to connecting people and changing lives. They are seeking a Customer Service Advisor to serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey.
Responsibilities
Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey
Handle calls, emails, and chats, and understanding basic insurance coverage and eligibility processes
Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services
Provide patient information, schedule appointments at participating hearing professional’s offices and be the single source contact for the patient
Build relationships with our preferred hearing healthcare providers by referring qualified patients to their office
Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat
Act as first point of contact for patient inquiries on how and where to obtain professional hearing services
Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids
Approach patients from a sales and support perspective by following script assigned to program/campaign
Follow up before and after hearing test appointment and hearing aid fitting to ensure patient satisfaction as well as aftercare education
Communicate effectively with Start Hearing’s Network Providers regarding technology recommendations
Provide efficient use of data systems to find and recommend local hearing professionals
Provide valuable “front line” feedback on patient concerns
Support hearing care professionals and staff on order entry, sales process and payment process when necessary
Successfully utilize current CRM and B2B2C support tools as a primary business unit driver
Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers
Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff
Qualification
Required
High school diploma from an accredited institution; General education degree
Experience in customer service activities and sales related functions
Solid computer experience with Windows programs; experience with CRM systems a plus
Phone sales process and direct selling
Excellent customer service skills
Great enthusiasm for helping patients and providers
Must be an energetic 'self-starter' with the ability to work both independently and within a team
Demonstrate current knowledge of hearing aid and hearing loss information
Strong verbal, written and interpersonal skills with the ability to multi-task
Attention to details and time management are a must
Previous experience in customer service/support environment
Must be flexible, proactive and possess perseverance
Should be able to operate well under tight pressure
Able to address multiple projects simultaneously
Preferred
Good product knowledge preferred but not required
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid holidays annually
Floater days annually
Volunteer service day annually
Paid paternity leave
Tuition reimbursement
Company
Starkey México
Starkey Hearing Technologies es mucho más que los audífonos que producimos. Estamos en el negocio de conectar a las personas y cambiar vidas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase