Revel Media Group · 1 month ago
Director of Client Success – Lead, Innovate & Elevate Customer Experiences
695 North Kays Drive, Kaysville, UT, USA
Full-time
Onsite
Director/ExecutiveRevel Media Group is transforming business communication through digital signage, and they are seeking a strategic and execution-focused Director of Client Success. This role involves building the Client Success organization, designing the department, and overseeing systems to ensure exceptional customer experiences.
Computer Software
Responsibilities
Build the Client Success organization, ensuring an exceptional experience for customers
Design the Client Success department, establishing necessary people, processes, and technology for effective service
Define client service tiers, develop onboarding programs, and set success metrics to minimize churn and maximize satisfaction
Oversee Revel's Client Success systems, guiding platform selection and optimizing workflows for client engagement
Report to the Chief Revenue Officer (CRO) and manage a small team, expanding to three direct reports within 12 months
Handle on-call responsibilities as needed to address critical client escalations or product launches
Be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews
Qualification
Required
Experience in building and leading a Client Success organization
Strong strategic and execution-focused leadership skills
Ability to design and implement effective client service processes
Experience in defining client service tiers and developing onboarding programs
Proven track record in setting success metrics to minimize churn and maximize satisfaction
Experience overseeing Client Success systems and optimizing workflows for client engagement
Ability to manage a team and expand it as needed
Strong collaboration skills with Sales, Support, Product, and key accounts
Willingness to travel up to 15% for client meetings
Availability for on-call responsibilities during critical client escalations or product launches
Availability during peak periods including client onboarding, major product deployments, and quarter-end reviews
Benefits
401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Revel Media Group
We're not just a digital signage company. At our core, we're a communications company.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Spencer Priest
Partner Director
Company data provided by crunchbase