Credit Union Leasing of America (CULA) · 1 month ago
Covered Care Provider Support
Las Vegas, Nevada, United States
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrCredit Union Leasing of America (CULA) is focused on providing exceptional support to customers and providers. They are seeking a Covered Care Provider Support team member who will manage complex inquiries, troubleshoot issues, and ensure a seamless experience for customers by collaborating with various departments.
Financial Services
Responsibilities
Serve as a point of contact for applicants that require assistance with the application process
Serve as a point of contact for merchant’s technical inquiries, provide resolutions and troubleshoot if necessary
Serve as a point of escalation for customer inquiries and issues, ensuring that they are addressed promptly and efficiently
Investigate and diagnose customer issues by collaborating with external teams, including providers and aggregators
Document and track all escalated cases in a shared tracker, maintaining accurate records of interactions and resolutions
Analyze trends in customer issues to identify opportunities for process improvements and proactively mitigate future escalations
Conduct follow-up communications with customers after issues have been addressed to ensure satisfaction and provide additional assistance if needed
Create and maintain knowledge base articles related to common escalated issues and resolutions to enhance team efficiency and customer experience
Qualification
Required
Experience in customer service, technical support, or a related field, with a focus on escalation management or issue resolution
Strong analytical and critical thinking skills to troubleshoot and resolve customer issues effectively
Excellent verbal and written communication skills
Ability to remain calm and composed under pressure, particularly when dealing with escalated customer situations
Strong interpersonal skills and ability to work collaboratively within a team and across departments
Familiarity with ticketing systems and customer support practices
A results-oriented and proactive mindset with a passion for helping customers succeed
Benefits
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $2.6 Billion Company, plus company matching
Wellness Program, Daily Team Exercises, Fresh Fruit for all employees
Metro Tap Card and Metro-link Reimbursement
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Wireless, Computer, and Satellite Discounts
Onsite DMV
Employee Loan Assistance Westlake Bike Share (Free Bikes onsite)
Onsite Yoga, Treadmill Desks, Gym Membership Discounts
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick days
Paid holidays
HGym
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
Company data provided by crunchbase