DMI · 1 month ago
Service Desk Analyst
Texas, United States
Full-time
Onsite
New Grad, Entry LevelDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Help Desk Analyst to support a federal customer in Dallas, TX, providing Tier I-II support to users on various technical issues.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
Responds to telephone calls, emails and personnel requests for technical support
Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Documents, tracks, and monitors the problem to ensure a timely resolution
Possess strong customer service and communications skills
Analyze, evaluate, and test software and hardware problems
Handle heavy call volume
Qualification
Required
Experience using Microsoft Office tools
Windows Operating Systems
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially the ability to listen and understand what is being described
Working knowledge of the ServiceNow ticket system: creating, updating, and closing tickets
Experience with computer terms and customer service operations
Successful completion of a Public Trust background investigation and/or a Public Trust clearance
Must be a U.S. Citizen
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase