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DMI · 1 month ago

Service Desk Analyst

Texas, United States

Full-time

Onsite

New Grad, Entry Level

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Help Desk Analyst to support a federal customer in Dallas, TX, providing Tier I-II support to users on various technical issues.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Answer Help Desk phones and provide Tier I-II support to users on a variety of issues

Responds to telephone calls, emails and personnel requests for technical support

Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)

Documents, tracks, and monitors the problem to ensure a timely resolution

Possess strong customer service and communications skills

Analyze, evaluate, and test software and hardware problems

Handle heavy call volume

Qualification

Microsoft OfficeWindows Operating SystemsServiceNowCustomer ServiceCommunication SkillsInterpersonal Skills

Required

Experience using Microsoft Office tools

Windows Operating Systems

Strong customer service and strong communication skills (both written and verbal)

Excellent interpersonal skills, especially the ability to listen and understand what is being described

Working knowledge of the ServiceNow ticket system: creating, updating, and closing tickets

Experience with computer terms and customer service operations

Successful completion of a Public Trust background investigation and/or a Public Trust clearance

Must be a U.S. Citizen

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002