RealPage, Inc. · 3 days ago
Account Mgr III, Product - Ops Tech
Richardson, TX
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $145K/yr
5+ years expRealPage, Inc. is seeking a Customer Success Solution Account Manager III who will work closely with the extended teams to build and execute account strategies for their customers. The role involves engaging customers, providing product knowledge, and ensuring customer satisfaction to drive operational efficiencies and profitability.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Works on product specific issues and opportunities of diverse scope where analysis of data requires evaluation of identifiable factors
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Networks with senior internal and external personnel, mainly in own area of expertise
Engage customers proactively on platform adoption leveraging product usage metrics and data analysis
Become a trusted advisor and expert on multiple RealPage product platforms for our customers to provide a deep level of product knowledge with the ability to articulate market trends and the value of RealPage to develop new business opportunities
Understand and drive customer business, goals, objectives, and desired outcomes utilizing platform reporting, dashboards, and metrics
Facilitate discovery discussions with customers regarding product use cases and adoption opportunities
Ensure customer receives and perceives value of assigned RealPage products to drive adoption
Deliver platform Solution Reviews to assigned customers focused on strategic business objectives which will drive revenue and return on investment
Serve as internal Subject Matter Expert (SME) on RealPage product platform for associated business unit(s)
Work closely with Customer Success Manager(s), Sales, and Product Management teams to identify expansion opportunities for assigned RealPage product and services for customers
Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership
Utilize and provide feedback on best practices related to CRM tools in order track customer activities effectively and accurately
Participate in RealPage, industry, and customer events
Qualification
Required
Bachelor's Degree or equivalent experience
Minimum of 5 years' experience in the multi-family industry with RealPage products
Minimum of 5 years' experience in customer facing role(s)
Proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
World class presentation skills; feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical
Can tie business problems to technical solutions and understand technology and data value propositions
Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
Ability to personally deliver customer onboarding program and strategic roll-out plan(s)
High level of customer empathy
Empowered to take accountability for product performance
Partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies
Work across the customer's business org to communicate the value of these solutions to their team and executives
Understanding of business/multifamily operations and reporting
Experience in SaaS implementations and operational improvement initiatives
Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments
Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations
Ability to take ownership of assigned opportunities and issues, as well as the ability to address and resolve all issues utilizing available resources in a timely and proficient manner
Physically able to participate virtually or in-person training sessions, presentations, and meetings
Ability to work extended hours as needed (may be required at times)
Ability to travel as needed to customer and company locations
Ability to travel up to 25%
Physically able to participate in training sessions, presentations, meetings, and customer and industry conferences
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
H1B Sponsorship
RealPage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2025-12-25
2025-12-25
2025-12-24
Company data provided by crunchbase