Space Coast Credit Union ยท 4 months ago
IT Technical Writer II
Melbourne, Florida, United States
Full-time
Hybrid
Mid Level
$74K/yr - $78K/yr
3+ years expSpace Coast Credit Union (SCCU) is a not-for-profit organization committed to delivering financial services founded on integrity and a people-first philosophy. As an IT Technical Writer II, you will be responsible for creating and maintaining technical documentation for IT products and services, collaborating with various teams to ensure accurate and clear documentation.
Banking
Responsibilities
Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles
Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation
Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates
Disseminate technical information in easy-to-understand language for a non-technical audience
Write documentation for internal teams such as developers, network engineers, and IT technicians
Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process
Qualification
Required
Bachelor's Degree in appropriate field of study or equivalent work experience required
3-5 years of technical writing experience required
Technical Writer for an IT organization preferred
Benefits
Medical, dental, and vision insurance, plus an Employee Assistance Program.
401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Tuition reimbursement after one year of service.
20+ days of PTO, birthday PTO, and 11 federal holidays.
Lower rates on loans, credit cards, and no fee SCCU accounts!
Company
Space Coast Credit Union
Space Coast Credit Union (SCCU), is the 3rd largest credit union in Florida.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase