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East West Bank · 2 weeks ago

GTP Senior Onboarding Project Manager

El Monte, CA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $100K/yr

5+ years exp

East West Bank is a top-performing commercial bank with a strong foundation and a commitment to integrity. The GTP Senior Onboarding Project Manager is responsible for managing the client onboarding experience, coordinating with clients’ executives to deliver superior service and products, and ensuring thorough documentation throughout the process.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Manage multiple project onboardings of complex and technical services (transmissions, Integrated Payables, Positive Pay, Application Programming Interfaces, and etc)

Primary contact for internal and external clients relating to the status of onboarding – setup of customized service, account opening, training, go-live, and post implementation review

Manage and maintain thorough documentation

Complete assignments within service level timeframes, while satisfying policy and procedural requirements

Meet with customers, both in person and video conference calls

Resolve client requests and/or issues independently

Provide best in class service to large commercial clients

Provide feedback on trends and escalate when appropriate

Participate in inter-department projects

May perform other duties as assigned

Qualification

Implementation Project ManagementTreasury ManagementRegulatory KnowledgeTechnical AptitudeProblem-Solving SkillsPC LiteracyCommunication SkillsFast-Paced Environment

Required

Knowledgeable with industry standard file formats (BAI, NACHA, ISO20022, and etc), system configurations, workflows, required documentation, customer user interface, and policies

Strong technical aptitude, ability to organize and coordinate multiple assignments and follow through to completion

Excellent written and verbal communication skills required

Candidate must be able to work under minimal supervision and in a fast-paced environment while meeting or exceeding service level agreements

Strong problem-solving skills and ability to resolve complex issues

Demonstrates knowledge of the current regulatory environment; adheres to the Banks Risk Vision, and risk management policies and programs; recognizes and proactively addresses risk

Must be able to work a flexible schedule, including overtime

Must be PC literate (word, excel, powerpoint, etc) and able to trouble-shoot routine PC challenges

5+ years Implementation Project Management

4+ years of Treasury Management experience

8+ years of Banking Experience

Bachelors Degree Preferred

Preferred

Knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations

Will have thorough knowledge of Niche Markets such as Entertainment, Private Equity, Asset Based Lending, Capital Markets, Sponsor Finance, and Treasury Management products which also includes set up worksheets, bank legal agreements, and system requirements