Perfict ยท 4 months ago
Sr Product Manager, Loyalty Program
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expPerfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. They are seeking a Senior Product Manager for their Loyalty Program to manage and enhance customer loyalty initiatives within the retail technology domain.
ConsultingRecruitingStaffing Agency
Responsibilities
5 years of product management in a retail technology organization
Strong understanding of modern retail technology stack, including:
Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online
ECommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them
Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment
In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience
CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must. You should be familiar with how to use these platforms to segment customers, track their behavior, and manage loyalty programs
Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases)
Financial Modeling: Experience creating financial projections, assessing potential ROI, and managing budgets
API Integrations: Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience
Experience in ecommerce domain, supporting customer loyalty programs
Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
Excellent communication, negotiation, and presentation skills are required. You'll need to clearly articulate product strategies to a diverse range of stakeholders, including senior leadership, engineering, marketing, and sales teams
Qualification
Required
5 years of product management in a retail technology organization
Strong understanding of modern retail technology stack, including Point-of-Sale (POS) Systems
Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online
Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them
Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment
Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience
Expertise in Customer Relationship Management (CRM) software is a must
Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases)
Experience creating financial projections, assessing potential ROI, and managing budgets
Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience
Experience in ecommerce domain, supporting customer loyalty programs
Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
Excellent communication, negotiation, and presentation skills are required
Benefits
Medical
Dental
Vision
Company
Perfict
Perfict Global is an IT consulting services provider, focused on providing innovative and successful business workforce solutions.
51-200 employees
H1B Sponsorship
Perfict has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (9)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Growth StageCompany data provided by crunchbase