Customer Service Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Five Below · 2 days ago

Customer Service Manager

positionProsper, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$15/hr - $15/hr
date2+ years exp

Five Below is a dynamic company focused on providing an engaging experience for its customers. The Customer Service Manager will oversee store operations, manage staff, and ensure excellent customer service while driving sales and maintaining store standards.

RetailSalesShopping
check
H1B Sponsor Likelynote

Responsibilities

Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service
Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service
Executes the market plan by arranging products and signage according to corporate guidelines, ensuring promotional materials are displayed properly and updated regularly. Ensures the execution of company Inventory Integrity process

Qualification

Management experienceMulti-taskingVerbal communicationWritten communicationComposure under pressureCreative thinking

Required

High School Graduate or equivalent
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Preferred

College experience preferred

Benefits

Health coverage
Financial and personal wellness

Company

Five Below

twittertwittertwitter
Glassdoor3.2
company-logo
Five Below, Inc. operates a chain of retail stores in the United States. It offers sporting goods, games, wearables and jewelry,
dateFounded in 2002
location
Philadelphia, Pennsylvania, USA
people-size10001+ employees
web-link
http://www.fivebelow.com

H1B Sponsorship

Five Below has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (13)
2022 (15)
2021 (7)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
$211M
Key Investors
Advent International
2012-07-19IPO
2010-10-29Private Equity· $194M
2008-09-15Private Equity· $17M

Leadership Team

T
Thomas G. Vellios
Founder and CEO
linkedin
K
Kenneth R. Bull
COO at Five Below
linkedin

Recent News

AL.com
Retail, bar, industrial and commercial properties all change hands in coastal Alabama
2025-12-22
Business Insider
After holiday shopping at Five Below, I was surprised by how many items cost more than $5
2025-12-21
GlobeNewswire
Johnson Fistel Investigates Claims on Behalf of Five Below, Inc. (FIVE) Shareholders
2025-12-19
Company data provided by crunchbase