Long & Foster Companies · 2 months ago
Agent Services Coordinator
Roanoke, Virginia, United States
Full-time
Onsite
Mid, Senior Level
3+ years expLong & Foster Companies is a real estate company seeking an Agent Services Coordinator to provide administrative support to the branch manager and sales associates. The role involves overseeing office operations, recruiting and training staff, and ensuring compliance with company policies while delivering excellent customer service.
Real Estate
Responsibilities
Coordinate the administrative activities in support of the real estate office. Oversee, maintain and perform the day-to-day sales office operations, including payment of bills, answering phones, record keeping, invoicing, marketing, filing, assisting sales/branch manager, tracking expenses, greeting clients, building and equipment maintenance and maintenance of office supply and marketing material inventories. Manage the on/off boarding of agents for the office tools registration, systems, and licensing compliance
Oversee the processing and verifying of new listings and sales, which may include entering the listings and sales into the system. Ensure the accuracy and timely preparation of purchase agreements, record and maintain all sold records, and prepare monthly reports. Calculate advertising, proof and submit ads for local newspapers. Distribute work to the office staff. May handle correspondence, mail and support for agent appointments
Provide support to the sales associates which may include, processing license applications for new, renewing and transferring sales associates, ensuring all paperwork is completed and processed in a timely manner, conducting orientation for new sales associates, assisting sales associates with billings, advertising, paperwork and training. Remain available and act as the first point of contact for sales associates
Coordinate special events, collateral material, flyers, handouts and brochures
Provide telecommunication support, including notice of phone number changes, coordinate long distance codes with long distance carrier as needed; assign voice mail and DID numbers for new agents; maintain voice mail computer system adding and deleting agents as required
Perform any additional responsibilities as requested or assigned
Qualification
Required
Bachelor's degree in business administration or related field; or equivalent work experience and knowledge
Three to five plus years of related experience and demonstrated supervisory skills
Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access
Excellent oral and written communication skills
Effective interpersonal skills and leadership abilities. A strong customer-service focus
Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player
Project management skills; ability to prioritize and handle multiple tasks and projects concurrently
Ability to handle stress and work under pressure
Ability to work evenings and weekends
Preferred
Knowledge of real estate, title and /or mortgage business strongly preferred
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
Long & Foster Companies
Long & Foster is THE trusted real estate partner that empowers and guides people towards the American dream of homeownership.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Detwiler
Chief Executive Officer and President
Larry Cech
The Cech Team, Owner and CEO
Recent News
2025-08-21
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