American National Bank · 3 months ago
Supervisor, Business Banking Support
Omaha, Nebraska, United States
Full-time
Onsite
Senior Level
5+ years expAmerican National Bank is one of the largest privately owned banks in Nebraska, committed to supporting local businesses and community growth. The Business Banking Support Supervisor will manage operations, assist in training new team members, and provide support to the commercial banking team and clients.
BankingFinanceFinancial Services
Responsibilities
Manages the day-to-day operations of the people, processes and work of the business banking support function within the market such as: working with new and existing business clients for new accounts, loans, all general account inquiries for both loans and deposits, and troubleshooting of all types. Coordinating commercial loan documents for lending officers, reviewing loan documentation, facilitating the loan closing process, partner with other areas of client support to enhance the client experience, among other commercial sales support tasks
Demonstrates strong knowledge of the Bank’s products and services. Maintains a high level of knowledge regarding compliance and audit needs related to Commercial, Private, Small Business and Community Banking
Ensures operating policies, procedures and regulatory requirements are current and administered consistently throughout Business Banking Support team. Assesses service provided by team members to ensure it consistently delivers on the standard of client service set within the organization
Is relied upon as a subject matter expert on banking support processes and related software capability to advance the client experience. Serves as resource, consultant and coach to colleagues within and beyond the commercial client support team in special projects or on a periodic basis to develop people, improve workflow and enhance the effectiveness of commercial banking operations. Evaluates and recommends policy, core system function and procedural changes for processes that impact the client experience. Recommends training and technology enhancement needs
Provides oversight and direction to his/her team members in accordance with the organization's policies and procedures. Coaches, mentors and develops staff, including overseeing new employee onboarding and providing career development planning and opportunities. Consciously creates a workplace culture that is positive consistent with the organization's goals. Leads employees to meet expectations for productivity, quality, and goal accomplishment. Provides effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of Talent Management, when necessary. Maintain employee work schedules including paid time off and any requested leave of absence. Maintain transparent communication as appropriate through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication
Qualification
Required
Minimum of 5 years of banking or related financial services industry experience in at least some of the following areas of new accounts, commercial loan documentation, platform automation, sales support, lending, and customer service and client financial solutions
A 4-year degree in a relevant field or equivalent work experience is required
Sound working knowledge of banking compliance, regulation and risk management
A clear drive that seeks to improve the operational efficiency for the benefit of the bank and client experience
Strong problem-solving ability with customer service skills
A team player and team builder who can manage effectively in a changing environment by eliminating barriers and actively fostering collaboration
Ability to prioritize and balance simultaneous needs
Strong communication skills with individuals at all levels, internally and externally
Strong attention to detail
Consistently manages time well, balancing both long-term and day-to-day demands of management role
Highly proficient in banking software, as well as MS Office tools including Outlook, Excel, Word, and PowerPoint
Preferred
Significant experience with banking software such as Jack Henry and LaserPro is strongly preferred
Prior experience leading people in a formal capacity is strongly preferred
Benefits
Competitive base compensation with additional performance-based annual earning potential
401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing
No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
Paid Time Off, Paid Holidays and Paid Volunteer Time
Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support
Dental Insurance with significant premium contribution by ANB
Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection
Tuition Reimbursement
Gym Membership Reimbursement
Discounts on Banking and Financial needs
Company
American National Bank
American National Bank provides commercial and personal banking and financial services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-12-01Acquired
Leadership Team
Wende Kotouc
Executive Co-Chair/CEO
Recent News
2025-12-02
2025-05-24
Company data provided by crunchbase