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KW PROPERTY MANAGEMENT AND CONSULTING · 2 weeks ago

Door Attendant

Miami, Florida, United States

Full-time

Onsite

New Grad, Entry Level

KW Property Management and Consulting is looking for a Door Attendant to provide friendly and outgoing customer service to residents and guests. The role involves monitoring entrance and departure of individuals, assisting valets, and ensuring the security of the premises while maintaining a clean and welcoming environment.

ConsultingReal Estate

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service

Monitor entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Direct guests to Security Desks for “check-in” and assist in assuring that policies and procedures are followed without any exception

Assist Valets during busy periods by answering valet phone, opening vehicle doors and handling out valet tickets

Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner

Report any violations of the Rules and Regulations that are noticed at any time

Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors

Be familiar with the fire alarm system operations and report all incidents to management

Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily

Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass

Direct all inquiries regarding all Association affairs to the management office

Deliver groceries, luggage and packages to units as requested

Control the valet carts where they are and who are using them. Must be locked at all times

Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services

Be familiar with the fire alarm system operations and report all incidents to management

Communication is very important. Between shifts, Door Attendant must inform the incoming Door Attendant all significant information (Ex. Mail, Messages, Etc.)