Explore St. Louis · 5 months ago
Guest Service Host (Usher)
St. Louis, Missouri, United States
Full-time
Onsite
New Grad, Entry LevelExplore St. Louis is seeking a Guest Service Host (Usher) to provide excellent customer service to guests at events. The role involves greeting guests, monitoring the work area, assisting with seating, and addressing any guest complaints or incidents.
LeisureTourismTravel
Responsibilities
Greet each guest in a warm and friendly manner
Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public
Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy
Assist guests with locating their seating section
Provide guests with clear and accurate information
Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form, listing any complaints and/or incidents that occur
Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc
Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers’ attention. Usher staff cannot lean, slouch, or sit while on duty
Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc
Work a flexible schedule as necessary to include nights, weekends and holidays
Qualification
Required
Highly customer service-oriented team player
Friendly and accommodating personality
Demonstrated ability to communicate effectively
Ability to thrive in a team setting
Ability to work at a fast pace
Ability to work a flexible schedule to include days/nights, weekends and holidays
Ability to greet each guest in a warm and friendly manner
Ability to monitor designated work area before and during scheduled events to ensure cleanliness
Ability to check each ticket thoroughly for accuracy
Ability to assist guests with locating their seating section
Ability to provide guests with clear and accurate information
Ability to receive and respond to guest complaints
Ability to document any issues on the Incident Report Form
Ability to check on guests if they fall or if a foreign object lands in their seating section
Ability to maintain visibility in the designated areas and react to incidents
Ability to maintain a general understanding of the entire facility and location of key areas
Company
Explore St. Louis
Explore St. Louis professional staff includes the marketing, sales, services, and convention center staff all under one roof.
Founded in 1909
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Dean
President & Chief Executive Officer
Recent News
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2025-09-19
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2025-08-06
2025-06-27
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