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Coast Professional, Inc. · 1 week ago

Experienced Consumer Care Representative

Perry, New York, United States

Full-time

Onsite

Mid Level

$20/hr - $25/hr

4+ years exp

Coast Professional, Inc. is seeking an Experienced Consumer Care Representative to work under close supervision and follow specific procedures for contacting debtors regarding account delinquencies. The role involves handling collections, negotiating payment arrangements, and documenting interactions while adhering to federal and state laws.

Financial ServicesInsurance

Responsibilities

Skip-tracing debtors to locate current residence and employment information

Handling incoming and outgoing collection calls

Negotiating balance in full payments, payment arrangements or legal referrals

Reviewing accounts and schedule contact dates for follow-up calls

Reading and following scripts verbatim

Follow Federal/State laws and company policies

Documenting interactions with debtors

Additional duties as assigned based on the line of business

Qualification

Student loan collectionCommunication skillsCustomer service principlesOrganizational skillsReadingTypingModern office proceduresProblem resolutionFDCPA test completionAttention to detailIndependent work

Required

High school diploma or GED required

Minimum of 4 years of student loan collection experience required

Reading and typing

Working knowledge of modern office procedures, methods, and computer equipment

Excellent communication skills

Principles and practices of customer service

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided

Good organizational skills and attention to detail

Ability to comply with rules, regulations, laws and methods related to debt collection

Work independently in the absence of immediate supervision

Ability to handle and resolve recurring problems

Successfully complete and pass the FDCPA test

Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure

This position requires that you not be delinquent on or in default status on any student loans

This position requires you to be eligible to be licensed as a collector in certain states