TowneBank · 1 month ago
Operations Manager - My Vacation Haven
Miramar Beach, Florida, United States
Full-time
Onsite
Mid, Senior LevelTowneBank is seeking an Operations Manager for My Vacation Haven, responsible for managing daily operational activities to ensure efficient functioning of the organization. The role involves supervising various departments, providing high levels of customer service, and optimizing performance through effective management and collaboration with executive team members.
Banking
Responsibilities
Managing daily operational activities to ensure smooth and efficient functioning of the organization
Monitor workflow and processes, adjusting as needed to optimize performance
Provide the highest level of customer service to our guests and homeowners
Supervise and lead the Maintenance, Housekeeping, and Linen Departments to include assistance in hiring, training, and evaluating team members
Supervision of direct reports as well as assistance with HR issues within relevant departments
Process and approve timecards for direct reports
Set performance goals and objectives for staff, providing guidance and support to achieve goals
Engage in bi-weekly one-on-ones with direct reports
Lead weekly Operations meetings
Report to all executive team members on relevant issues and goals with Operations
Direct and coordinate emergency management plan
Analyze and approve annual linen order
Regular oversight of work order completion rates and aging of open work orders
Regular oversight of housekeeping call backs/vendor performance
Regular oversight of linen call backs and operational performance of linen department
Analyze and review pertinent data within all operations departments to improve overall operational efficiency
Work with other executive team members as needed to maintain productive collaboration between Operations and other departments
Maintain controls for stock and loaner inventory to reduce expenses and waste
Engage in issue resolution with Owners and Guests when necessary
Assists Sales/Finance Manager in ensuring expenses are on target
Provides projected expenses to Sales/Finance manager for annual budget including but not limited to: tools, stock, loaners, and building upgrades
Oversees vehicle maintenance program which includes routine maintenance, unforeseen maintenance, and regular inspections for asset protection
Manage Breezeway software to ensure accuracy and function for all departments
Lead/Oversee implementation of new standard operation procedures within OIA as deemed necessary
Develop and execute plans to streamline operations and reduce waste
Assist the General Manager in the management of operational budgets, ensuring cost control and financial efficiency
Other duties as assigned
Qualification
Required
Experience in the vacation rental industry in an operations management or similar role
Experience managing a team of 10+ employees
Strong computer skills and proficiency in Word and Excel
Experience in Breezeway
Strong leadership and team management skills
Excellent written and oral communication skills
Excellent customer service skills
Must have a valid drivers license and reliable transportation
Must be available to work weekends and holidays to support business needs
Preferred
Bachelors degree preferred
Experience within the field
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
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