TowneBank ยท 1 month ago
General Manager - Venture Resorts
Gatlinburg, Tennessee, United States
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expTowneBank is a company specializing in building services, and they are seeking a General Manager for their Venture Resorts. The role involves improving revenue production, enhancing guest and homeowner satisfaction, and leading a team to ensure operational excellence.
Banking
Responsibilities
Improve revenue production
Budget - Develop, implement, and administer expense and quality controls
Ensure operational excellence and total quality management
Improve homeowner satisfaction (as measured by Homeowner retention)
Improve guest satisfaction (as measured by guest feedback and reviews)
Ensure tools, systems and standards are optimized for greater efficiency and to deliver the highest quality guest and homeowner services
Ensure Vacation Home Managers conduct effective and regularly scheduled homeowner and guest communications
Coordinate sales and marketing to grow reservations and new property acquisition
Establish and achieve goals for monthly, quarterly and annual sales in reservations and continued growth in homeowner acquisition vs prior year
Oversees Website Effectiveness, SEO, Adwords, Third-Party Distribution Management
Actively champion results-oriented ethos of 'fast, friendly, flexible, fun, financially sound, family-spirited' company values
Build a team environment and generate efficiency and cross-communication
Identify opportunities for evolution of position responsibilities and new positions as needed to ensure growth and client retention
Lead daily and weekly meetings to communicate, educate and celebrate with teams
Coaching, training, mentoring, inspiring, developing managers, directors and team members
Frequent in-the-moment coaching
Goal setting; ensuring accountability for results
Ensure performance appraisals are conducted in timely manner for all departments
Work with leadership team to ensure effective government relations via compliance with municipal ordinances
Supervise daily operations of the housekeeping, laundry departments and unit maintenance
Increase employee productivity through scheduling optimization and training
Qualification
Required
Must be willing to relocate to the Gatlinburg/Pigeon Forge, TN area
Improve revenue production
Budget - Develop, implement, and administer expense and quality controls
Ensure operational excellence and total quality management
Improve homeowner satisfaction (as measured by Homeowner retention)
Improve guest satisfaction (as measured by guest feedback and reviews)
Ensure tools, systems and standards are optimized for greater efficiency and to deliver the highest quality guest and homeowner services
Ensure Vacation Home Managers conduct effective and regularly scheduled homeowner and guest communications
Coordinate sales and marketing to grow reservations and new property acquisition
Establish and achieve goals for monthly, quarterly and annual sales in reservations and continued growth in homeowner acquisition vs prior year
Oversees Website Effectiveness, SEO, Adwords, Third-Party Distribution Management
Actively champion results-oriented ethos of 'fast, friendly, flexible, fun, financially sound, family-spirited' company values
Build a team environment and generate efficiency and cross-communication
Identify opportunities for evolution of position responsibilities and new positions as needed to ensure growth and client retention
Lead daily and weekly meetings to communicate, educate and celebrate with teams
Coaching, training, mentoring, inspiring, developing managers, directors and team members
Frequent in-the-moment coaching
Goal setting; ensuring accountability for results
Ensure performance appraisals are conducted in timely manner for all departments
Work with leadership team to ensure effective government relations via compliance with municipal ordinances
Supervise daily operations of the housekeeping, laundry departments and unit maintenance
Increase employee productivity through scheduling optimization and training
Results-oriented
Exceptional leadership, development and coaching skills
Entrepreneurial minded
Extraordinary attention to detail with great observational skills
Data-driven decision-making and analysis
Ability to analyze, segment, and make actionable customer data
Highly flexible in creating solutions
Strong interpersonal skills and conflict resolution ability
Ability to be decisive when guiding and directing associates
Ensures a marketing and customer-focus for sales and homeowner services
Reviews revenue performance and improves interactions with a consistent sales/marketing process
Thrives in fast-paced high volume environment
4 years management experience in hospitality/vacation rental preferred
Understanding and knowledge of the following: social media, sales and marketing techniques (and track record), web analytics, Google Analytics, SEO best practices, direct marketing
Multiple Platform Computer Excellence
Mastery of MS Word, Excel, keyboard skills
Excellent written and verbal communication skills
Express or exchange ideas by means of the spoken word via email and verbally
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
Not substantially exposed to adverse environmental conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
Recent News
2026-01-13
2026-01-13
The Virginian-Pilot
2025-12-27
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