Apply on Employer Site

Seacoast Bank · 3 weeks ago

Customer Contact Center Representative

The Villages, Florida, United States

Full-time

Onsite

Entry Level

1+ years exp

Citizens First Bank, a division of Seacoast Bank, is a community-focused bank in The Villages, FL, dedicated to exceptional service. They are seeking a Customer Contact Center Representative to be the first point of contact for customers, providing support and promoting financial products.

BankingFinancial ServicesLending

Responsibilities

Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions

Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience

Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals

Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance

Qualification

Customer service experienceMicrosoft OfficeProblem-solvingCommunication skillsTeamwork

Required

High school diploma or equivalent required, one year in a customer service/retail environment

Must be able to attend work regularly and on time and perform position requirements with little supervision

Must have the ability to assist customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in team activities and displaying positive behavior

Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills

Must be able to work flexible hours