Weltman, Weinberg & Reis Co., LPA · 1 week ago
Account Resolution Specialist
Independence, Ohio, United States
Full-time
Onsite
Entry Level
$18.29/hr - $22.04/hr
1+ years expWeltman, Weinberg & Reis Co., LPA is a professional office that specializes in debt collection. The Account Resolution Specialist is responsible for notifying and locating consumers with delinquent accounts to secure payment while adhering to compliance regulations.
LegalProfessional Services
Responsibilities
Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
Makes decision for next activity on consumer file and monitors files for required documents
Follow-up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Complete all required training applicable to this position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned
Qualification
Required
High school diploma or general education degree (GED) required
1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
Accurate typing and data entry skills
Consistently achieves 85% or better on monthly revenue goals
Knowledge of basic computer operation, including internet research
Maintains composure in difficult situations
Communicates effectively verbally and in writing
Must pass background check and drug screen
Preferred
1-year consistent work experience required, in hospitality field, customer service, call center or sales experience preferred
Benefits
Uncapped monthly bonus opportunities (*average annual potential bonus $10,500)*
Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more.
Promotional opportunities from within the firm
Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
On site "Bistro to Go" vending and fresh foods available
Free parking
Free onsite fitness center available to join for all employees
Company
Weltman, Weinberg & Reis Co., LPA
With over 95 years of experience, Weltman, Weinberg & Reis Co., LPA is a nationally-recognized full-service creditors’ rights law firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Weinberg
Retired Partner
Allen Reis
Partner
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