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Kawasaki Engines USA · 4 months ago

Warranty Claims Data Analyst

Foothill Ranch, California, United States

Full-time

Onsite

Mid Level

$75K/yr - $80K/yr

3+ years exp

Kawasaki Engines USA is seeking a Warranty Claims Data Analyst to conduct analysis and reporting on warranty data and costs for product and process improvement. The role involves creating technological solutions for analyzing claims, preparing reports for regulatory entities, and acting as a liaison between departments regarding warranty issues.

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Responsibilities

Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues

Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed

Prepares monthly reporting on current warranty spend and on trending warranty/quality issues

Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC

Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled

Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates

Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction

Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues

Uses Cognos BI software to query product registration and warranty claim information

Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate

Serves as back up to other warranty team members that may include the following tasks: Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales