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Omni Hotels & Resorts · 3 weeks ago

Loss Prevention Officer | Full Time | PM

Irving, TX

Full-time

Onsite

New Grad, Entry Level

Omni Las Colinas Hotel is a newly renovated hotel offering a luxurious guest experience. The Loss Prevention Officer will ensure a safe and secure environment for guests, associates, and hotel property through various security measures and protocols.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets

Answer house calls to assist both guests and associates with respect to safety, security and hotel operations

Initiate and follow-up with all investigations of crimes committed against property and persons

Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner

Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts

Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions

Monitor/distribute visitor and vendor access to the property by distributing visitor badges

Perform frequent bag checks for associates leaving the property

Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas

Maintain confidentiality when dealing with sensitive guest or associate issues

Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds

Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety

Other duties as assigned