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Endeavor Air · 1 month ago

Ground Operations/ACS (Airport Customer Service) Intern

Minneapolis, MN

Internship

Onsite

Intern

$16/hr - $16/hr

Start in 2026 Summer

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines, operating regional jets across various destinations. The Ground Operations/ACS Intern will apply classroom knowledge to practical tasks within the Ground Operations & Airport Customer Service division, focusing on quality assurance and operational performance.

Aerospace

Responsibilities

Participate in, or independently conduct, station audits at various locations across the Endeavor operations network

Review past aircraft damage cases in Endeavor safety tracking systems, coding and categorizing cases to establish a data-set for trending & analysis

Analyze data for trends, comparing with current policy & procedure, and make recommendations for improvements

Assist Manager, Ground Operations with monitoring Company’s Aircraft Appearance and Aircraft Deice programs

Gather and prepare relevant statistical reports / information

Performs other duties as assigned

Qualification

MS-Excel proficiencyData analysisCommunication skillsOrganizational skillsTeamworkCritical thinkingAttention to detailSelf-motivation

Required

Currently enrolled in a collegiate degree program focusing on aviation or airline operations, analytics, business or other similar degree program with Junior or Senior credit standing at the time of application submission

Above average written and verbal communication skills

High level of MS-Excel proficiency and familiarity with data visualization tools such as Tableau

Detail-oriented analytical skills and willingness to ask questions to gain better understanding of processes

Effective organizational, time management, & multi-tasking skills

Self-motivated to read, learn, and quickly understand policies & procedures and monitor for their compliance in practice during observations

Ability to work full time (32-40 hours/week) during weekdays, with some schedule flexibility, if needed

Ability to work and be based in Minneapolis, MN; relocation assistance is not available

Ability to work both independently and collaboratively in a business environment

Minimal physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment up to 30-lbs

Computer work, in a typical office environment sitting for long periods of time

Some travel will be required for the position to perform audits and base visits